Delivering a Frictionless Employee Experience

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Frictionless HR and the future of workFrictionless HR and the future of work

Stephan Paolini, Global Head of the Digital Employee Operations Practice

A hybrid workforce model established on a robust, frictionless HR infrastructure gives employees secure digital access to HR processes at any time, from any place, and using any device. The result? An improved employee experience and a more intuitive, seamless way of working.

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The Frictionless Enterprise in the context of HR operationsThe Frictionless Enterprise in the context of HR operations

Felicia Jones, Digital Employee Operations Leader, Americas, and Anjali Pendlebury-Green, Global Head of the Digital Customer Operations Practice

Felicia Jones talks to Anjali Pendlebury-Green about how Capgemini’s Frictionless Enterprise approach relates to HR operations and how it is delivering a frictionless experience for our clients’ employees.

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A vision of frictionless HR operations
A vision of frictionless HR operations

When everything an employee comes into contact with flows, and services are easily accessible 24/7, HR becomes frictionless.

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Frictionless interactions via a single pane of glassFrictionless interactions via a single pane of glass

Gretchen Alarcon, VP and GM, Human Resources Service Delivery, ServiceNow, and Felicia Jones, Senior Director, HR Business Transformation

Felicia Jones and Gretchen Alarcon talk about how delivering a frictionless HR experience and interactions enables your employees to access the right information when and where they need it via a single pane of glass.
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Frictionless HR – making it happen

Gretchen Alarcon, VP and GM, Human Resources Service Delivery, ServiceNow, and Felicia Jones, Senior Director, HR Business Transformation

Success in one functional area can create the momentum for further success, acting as a best-practice model for rollout across the entire HR function.

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HR service transformation – the human touch

Kunle Lawal, HR Transformation Manager

If your organization wants to bring digital transformation to its HR relationship challenges, you can choose the kind of story you want.

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Putting the human back into HRPutting the human back into HR

Florence Rolland, Intelligent Automation Offering and Business Developer, and Antoine Starek, Senior Director, Digital Employee Operations

Antoine Starek talks to Florence Rolland about how intelligent automation is helping organizations apply the human touch within their HR operations.

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Elizabeth Rennie, Principal Research Analyst, NelsonHallCapgemini and ServiceNow taking digital HR experiences to a new level

Elizabeth Rennie, Principal Research Analyst, NelsonHall

Capgemini’s offering maturity is evidenced by the fact it now has 30–40 pre-packaged HR services and a deep service partnership with ServiceNow. This puts it is in a strong position to take this maturity to the next level of sophistication.

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Frictionless HR – the platform and the partnership

Jill Weber, Head of Enterprise Service Management and ServiceNow Practice, Capgemini

As HR services and employee expectations continue to change, organizations need a robust platform and reliable partner to provide an innovative, next-generation consumer-like experience for their employees.

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