A frictionless enterprise can become dynamic, potent, and flexible – adapting automatically to the individual circumstances and needs of an organization, powering the organization and its changing process requirements to deliver innovation. Becoming a truly agile enterprise includes organizational aspects (setting up a transformation and innovation office, design office, and ways to develop entrepreneurship) but also digital readiness by using cloud native solutions to facilitate internal and external collaboration, support growth, and hyperscale up or down.
The arrival of cloud services has changed IT agility forever and has deeply changed the level of agility an entire business can reach. However, to benefit from cloud agility so that the entire enterprise can improve, the move to cloud needs to be a transformation to become cloud native with the ability to combine multiple clouds.
Becoming cloud native requires an enterprise to leverage cloud native architecture designed for agility. This means implementing an enterprise secured communication layer that links to an as-a-service platform to deliver customized microservices and applications (Salesforce, Workday, SAP S/4HANA) when needed. Becoming cloud native enables an enterprise to be innovative by implementing new services that can be scaled or downscaled rapidly as needed. It also enables an enterprise to align IT with revenue streams, while radically reducing the risks implied by new business.
Another key word for agility in digital technology is DevOps. This set of techniques simplifies the evolution process of a digital solution. In the past, applying a change to an application would take weeks or months due to multiple human tasks that included unitary testing, integration testing, deployment in multiple environments, versus continuous delivery in production, where stability can be guaranteed despite multiple deployments a day.
Of course, being agile and innovative is not only a question of mindset, organization, and process. Capgemini provides a number of assets (such as our Applied Innovation Exchange network) to help organizations change and adapt holistically. We have seen too many enterprises trying to change without addressing IT rigidity; or even worse, creating the illusion they have addressed it by building a private cloud, which is nothing more than hardware modernization.
Once ready to apply innovation, the world of cloud and communication will expand drastically. The Internet of Things (IoT) is underused and it is unclear just how many enterprises will exploit 5G as a growth opportunity. Combined with the arrival of edge computing as cloud 2.0, a revolution in usage of data, artificial intelligence (AI), and automation will impact current processes and will be leveraged to generate a new source of revenue.