Centers of Excellence

Kishor WikheThe importance of business continuity during times of upheaval

In March 2020, the world turned upside down. As more and more countries went into lockdown, companies were forced to re-evaluate how they deliver business continuity while protecting their people. Innovation Nation talks to Kishor Wikhe (COO, Capgemini’s Business Services) about how we continued to frictionless operations service to our clients during the COVID-19 crisis.



Eduardo CastilloCapgemini Guatemala – compassion is key during COVID-19

Eduardo Castillo, Center Head, Capgemini Guatemala

Giving our teams the equipment they needed, while looking after their physical and emotional well-being in a time of crisis has paid dividends. Not only has it led to an increase in productivity and frictionless operations for clients, it has also helped our people understand just how important they are.



Leveraging automation to reduce Work From Home frictions

Mark Fischer, Business Transformation Director, Capgemini’s Business Service

Automated order processing helps streamline the Work From Home process to ensure safe conditions and frictionless operations for a leading US bank in the wake of COVID-19.



Keeping up morale during the coronavirus pandemic

Magdalena Katolik, Senior PR & Content Marketing Specialist, Capgemini Poland

Following the global outbreak of COVID-19, Capgemini Poland took appropriate action to ensure our people were able to work safely and friction free from home.



Pulling out the stops to keep farmers going

Innovation Nation talks to Nagarajan Raghavendran (Engagement Executive) about how Capgemini helped a global agrochemical and seed company to mitigate the disruption caused by COVID-19 – transitioning our people to work from home during the lockdown.


Report from China – delivering HR services under COVID-19

Ella Li and Aries Zhu, China China

The fallout from COVID-19 was as much a challenge for Capgemini’s China delivery center as it was for our clients. But there has been limited impact on the scale or quality of the service we provide, and the center has gradually been returning to normal.