Automation is likely to eventually meet finance leaders’ expectations for returns on efficiency and cost savings. But can it help them meet the more ambitious aim of raising the finance function’s profile as a generator of insights to the rest of the business?

Capgemini’s “Reimagining finance for the digital age” study finds that Masters are building a foundation for automation one step at a time, rather than in a “big bang.” They fully expect automation to help them improve their customer experience and unlock new insights for the benefit of the business within a short period of time. Their experience offers a number of lessons for organizations starting out on their own finance automation journey: