The introduction of automation and artificial intelligence is often regarded these days as synonymous with the large-scale replacement of people with machines.
As this paper argues, this need not be the case. It is entirely possible to orchestrate activities between people and machines; in fact, it’s not only possible, but preferable. By developing models and frameworks that re-engineer processes for the digital age, we can deliver business outcomes that are superior than could be achieved by either machines or humans on their own.
It’s a different vision, which, as is so often the case at Capgemini, is rooted in practicality and circumstances in its bid for the operational excellence expected by our clients.
Figure 8. Orchestrating machines and humans with AI
That’s not all. It’s also a more realistic and optimistic vision of the future of work in the age of AI that, happily, helps organizations meet their obligations not just to their customers and to their balance sheets, but also to wider society, which completely reinforces Capgemini’s brand promise of “People matter, results count.”