In a recent research report with over 3000 consumers and 600 executives, we discovered that –

  • 80% of consumers are willing to pay more for a better experience.
  • 9% are willing to increase their spending by more than half.
  • 75% of organizations believe themselves to be customer-centric, but only 30% of consumers agreed.

Today it is a compelling need to connect customers with your business and create a unified and enhanced digital customer experience.

 

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The Disconnected Customer: What digital customer experience leaders teach us about reconnecting with customers