{"id":33100,"date":"2017-04-28T03:04:00","date_gmt":"2017-04-28T03:04:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ar-es\/?p=33100"},"modified":"2025-03-28T10:17:19","modified_gmt":"2025-03-28T10:17:19","slug":"product-data-collaboration-as-a-strategic-enabler-to-drive-customer-engagement","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/ar-es\/insights\/expert-perspectives\/product-data-collaboration-as-a-strategic-enabler-to-drive-customer-engagement\/","title":{"rendered":"Product data collaboration as a strategic enabler to drive customer engagement"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Product data collaboration as a strategic enabler to drive customer engagement<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/cg-logo.png?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Capgemini<\/h5><h5 class=\"blog-date\">2017-04-28<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ar-es\/?p=33100\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/ar-es\/?p=33100&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ar-es\/?p=33100&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p>This is not an issue that affects only retailers or only manufacturers. It is an issue that pervades the value chain and calls for collaboration among the business partners to share consistent, clear and accurate product information across channels. Such a collaborative approach is needed to create trusted and delightful product experiences for consumers and will drive growth and improve efficiency for both retailers and consumer good companies.<\/p>\n\n\n\n<p>Senior business executives at both retailers\u2019 and manufacturers\u2019 have revealed during interviews that, at present, product information is neither of satisfactory quality nor \u201cfit for purpose.\u201d This inferior quality of product data is resulting in lost sales, low conversion rates, suboptimal on-shelf availability and decreased speed to market.<\/p>\n\n\n\n<p>Many companies have become experts in improvising and are exploring avenues to overcome constraints in the existing islands of information systems and storage. Such companies struggle to facilitate seamless, fluid exchange of product data within the organization and across the value chain, including trading partners and consumers.<\/p>\n\n\n\n<p>Currently, we see a mix of data sharing mechanisms and a variety of data-service providers, which leads to multiple version of the truth and a lack of transparency. It is obvious that manufacturers are the authoritative source of product data, and that further contextually relevant enrichment together with the retailer will provide the exact right product information and product experience to consumers.<\/p>\n\n\n\n<p>There is a common understanding that collaboration and standardization are needed to gain consumers\u2019 trust. Next to standardization of the data itself (including product-identification and attributes) API standardization is also important to establish interoperable systems that can easily share data.<\/p>\n\n\n\n<p>The effort to succeed in this product data transformation journey should not be underestimated, as the devil is in the (product-data) details. If you want to know more about the essentials steps for a successful product data transformation, do read our POV:\u201c<a href=\"https:\/\/www.capgemini.com\/consumer-products-retail\/product-data-transformation\">The Devil is in the (Product Data) Details.\u201d<\/a><\/p>\n\n\n\n<p>The paper provides the key findings of research on the status of product data maturity of the top 30 retailers in the world and shares the views from top retail and consumer product executives on omnichannel product information.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.capgemini.com\/consumer-products-retail\/product-data-transformation\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/24\/2017\/08\/850x303-banner.jpg\" alt=\"\"\/><\/a><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div 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