{"id":32970,"date":"2019-11-12T01:25:00","date_gmt":"2019-11-12T01:25:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ar-es\/?p=32970"},"modified":"2025-03-28T09:34:01","modified_gmt":"2025-03-28T09:34:01","slug":"renovando-la-experiencia-del-cliente-con-sap-c-4hana","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/ar-es\/insights\/expert-perspectives\/renovando-la-experiencia-del-cliente-con-sap-c-4hana\/","title":{"rendered":"Renovando la experiencia del cliente con SAP C\/4HANA"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Renovando la experiencia del cliente con SAP C\/4HANA<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2022\/12\/aditya_kamalapurkar-22-1.jpg?w=324?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Aditya Kamalapurkar<\/h5><h5 class=\"blog-date\">2019-11-12<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ar-es\/?p=32970\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/ar-es\/?p=32970&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ar-es\/?p=32970&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-la-experiencia-es-a-menudo-lo-mas-valioso-que-tiene-para-ofrecer-randy-pausch-the-last-lecture-en-esta-era-de-gratificacion-instantanea-en-tiempo-real-a-escala-la-personalizacion-masiva-todavia-suena-paradojica\">La experiencia es a menudo lo m\u00e1s valioso que tiene para ofrecer \u201c, Randy Pausch, The Last Lecture. En esta era de gratificaci\u00f3n instant\u00e1nea en tiempo real a escala, \u00bfla \u201cpersonalizaci\u00f3n masiva\u201d todav\u00eda suena parad\u00f3jica?<\/h4>\n\n\n\n<p>Mi \u00faltima publicaci\u00f3n de blog se centr\u00f3 en la estrategia&nbsp; C\/4HANA de SAP. Esta vez, destaco por qu\u00e9 la econom\u00eda de la experiencia est\u00e1 cambiando el equilibrio de poder y c\u00f3mo SAP C\/4HANA y Capgemini deleitan a los clientes respondiendo a sus necesidades m\u00e1s fundamentales y permiti\u00e9ndoles tomar medidas proactivas sobre datos confiables en el momento adecuado.<\/p>\n\n\n\n<p>Las empresas se encuentran en medio de varios cambios a nivel micro y macro que afectan el ADN de los negocios. Si bien algunos factores tienen ramificaciones inmediatas, otros tienen graves consecuencias con el tiempo. Todo, desde las guerras comerciales entre grandes econom\u00edas, el cambio clim\u00e1tico, la necesidad de sostenibilidad, las formas eficientes de operaciones y la maximizaci\u00f3n de los beneficios impactan el camino que toma una organizaci\u00f3n hacia su objetivo futuro.<\/p>\n\n\n\n<p>La supervivencia en este mercado vol\u00e1til y disruptivo depende en gran medida de una econom\u00eda de usuario final impulsada por las experiencias. Para combatir esto, SAP con C \/4HANA y Capgemini est\u00e1n uniendo las funciones de TI \/ negocios y front \/ back-office para garantizar que las empresas sigan siendo relevantes y emp\u00e1ticas con las necesidades de los usuarios finales. No se trata de utilizar SAP C \/ 4HANA Foundation, SCP Extension Factory o Qualtrics como la soluci\u00f3n m\u00e1gica. Se trata de simplificar el n\u00facleo empresarial y mover todo a medida fuera de esta estandarizaci\u00f3n con la diferenciaci\u00f3n en el borde de un PaaS a trav\u00e9s del uso inteligente de la arquitectura de nube, API y microservicios. Por lo tanto, hemos ideado el concepto de empresa renovable. Una empresa que tiene una arquitectura integrada unificada basada en la teor\u00eda de la plataforma, que permite la estandarizaci\u00f3n con un alto grado de diferenciaci\u00f3n de innovaci\u00f3n sin complicar el panorama empresarial o de TI. Las empresas que han hecho el viaje para convertirse en una empresa renovable son \u00e1giles, listas para la nube y adaptables a los cambios del mercado, incluidas sus relaciones con los clientes gracias a la transformaci\u00f3n correcta y las tecnolog\u00edas adecuadas, como las soluciones SAP C \/4HANA y el integrador de sistemas, como Capgemini. \u00a1La empresa renovable permite que un negocio poder crecer, adaptarse y \u201crenovarse\u201d constantemente para desbloquear un nuevo valor comercial utilizando X-Data y O-Data!<\/p>\n\n\n\n<p>El Centro de excelencia de Capgemini SAP est\u00e1 haciendo m\u00e1s que el trabajo habitual de trasladar los sistemas CRM heredados de los clientes a nuevas soluciones de ventas \/ servicios en la nube. Estamos innovando con los clientes de una manera \u00e1gil y completamente redefinida para respaldar sus viajes de experiencia. Por ejemplo, adoptando un enfoque de asesoramiento con C \/4HANA, estamos ayudando a los clientes a repensar su estrategia de cliente omnicanal como parte de la transformaci\u00f3n digital m\u00e1s amplia que est\u00e1n abordando. Adem\u00e1s de nuestra oferta de cartera de Engagement Index Framework, Customer Engagement Solution, etc., estamos creando soluciones para la industria. Por ejemplo, en el sector de servicios p\u00fablicos, hemos desarrollado un portal integrado para todas las interacciones B2B y B2C que est\u00e1 mejorando dr\u00e1sticamente la participaci\u00f3n de los clientes y las partes interesadas a trav\u00e9s de un nuevo canal de comunicaci\u00f3n.<\/p>\n\n\n\n<p>Las empresas se ven obligadas a pasar a nuevos modelos de negocio a medida que vemos un mercado m\u00e1s disruptivo de la tecnolog\u00eda. \u00bfSer\u00e1s uno de los muchos seguidores que considerar\u00e1 la reducci\u00f3n de costos, o ser\u00e1s los l\u00edderes audaces que aprovechan esta oportunidad para aumentar los m\u00e1rgenes al comprender mejor las expectativas cambiantes de tus clientes y los procesos internos?<\/p>\n\n\n\n<p>Los impulsores del cambio ya est\u00e1n aqu\u00ed. La necesidad de una comunicaci\u00f3n m\u00e1s r\u00e1pida y coordinada entre los empleados y los usuarios finales; avanzar hacia un mayor crecimiento rentable, transformaciones que ahorren costos y la necesidad de eficiencia operativa; creando despliegues globales de TI con plantilla para abordar los impactos comerciales de la sostenibilidad, la econom\u00eda circular, la digitalizaci\u00f3n (AI, IoT, etc.) y nuevas fusiones y adquisiciones. \u00bfEst\u00e1s listo para avanzar hacia el siguiente nivel de gesti\u00f3n de experiencia con tus clientes?<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":32971,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"c6a0469e-4f4e-4f48-8be3-73f15e5642ff\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[100],"industry":[112],"partners":[],"blog-topic":[47],"content-group":[],"class_list":["post-32970","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","service-customer-experience","industry-consumer-products","blog-topic-customer-experience"],"yoast_head":"<!-- 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