{"id":31953,"date":"2020-08-27T15:57:00","date_gmt":"2020-08-27T15:57:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ar-es\/?p=31953"},"modified":"2025-03-28T09:06:16","modified_gmt":"2025-03-28T09:06:16","slug":"priorizar-el-servicio-al-cliente-esencial-para-impulsar-el-valor-comercial-de-las-empresas","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/ar-es\/insights\/expert-perspectives\/priorizar-el-servicio-al-cliente-esencial-para-impulsar-el-valor-comercial-de-las-empresas\/","title":{"rendered":"Priorizar el servicio al cliente, esencial para impulsar el valor comercial de las empresas"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Priorizar el servicio al cliente, esencial para impulsar el valor comercial de las empresas<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/08\/cg-logo-3.png?w=330?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Capgemini<\/h5><h5 class=\"blog-date\">2020-08-27<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ar-es\/?p=31953\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/ar-es\/?p=31953&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ar-es\/?p=31953&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p>Ante la irrupci\u00f3n de nuevos actores al ecosistema, tales como las BigTechs y FinTechs. Por ello, requieren soluciones de gesti\u00f3n de relaciones con clientes (CRM, por sus siglas en ingl\u00e9s) que puedan abarcar servicios como el dise\u00f1o y gobierno de gesti\u00f3n de procesos de negocio (BPM, por sus siglas en ingl\u00e9s), pruebas y controles de calidad, entre otros.<\/p>\n\n\n\n<p>En ese sentido, trabajar con un l\u00edder en software especializado en la gesti\u00f3n de procesos de negocio para sectores espec\u00edficos de la industria, es fundamental para impulsar el valor comercial de las empresas. Pega Systems es l\u00edder en este aspecto, al desarrollar una suite completa de servicios BPM enfocada en alcanzar la excelencia operativa de las \u00e1reas de ventas, marketing y servicio al cliente, a fin de establecer conexiones precisas a trav\u00e9s de diferentes canales y en tiempo real.<\/p>\n\n\n\n<p>Desde hace m\u00e1s de diez a\u00f1os, Capgemini estableci\u00f3 una alianza estrat\u00e9gica<a href=\"#_ftn1\" id=\"_ftnref1\">[1]<\/a> con Pega Systems para el desarrollo de aceleradores y soluciones probadas para resolver los problemas que enfrentan los clientes y que cambian conforme evoluciona el mercado, ampliando los sectores a los que llegan y capacitando a profesionales en los servicios BPM. Dicha asociaci\u00f3n ha sido tan exitosa que, por noveno a\u00f1o consecutivo, Capgemini ha obtenido los reconocimientos Pega Partner Awards 2020<a href=\"#_ftn2\" id=\"_ftnref2\">[2]<\/a> de Pegasystems Inc., \u201cExcelencia en Crecimiento y Entrega\u201d y \u201cExcelencia en Transformaci\u00f3n Digital\u201d.<\/p>\n\n\n\n<p>No cabe duda de que los consumidores modernos buscan experiencias cada vez m\u00e1s personalizadas, eficientes y sencillas. Por ello, las empresas y organizaciones, especialmente las de servicios financieros, no pueden quedarse atr\u00e1s y deben optimizar sus sistemas de TI para aumentar los servicios de valor que ofrecen a sus clientes, a fin de alcanzar el \u00e9xito en sus objetivos comerciales. De ah\u00ed la importancia de considerar al asesor m\u00e1s adecuado para el dise\u00f1o y la gesti\u00f3n de procesos de negocio.<\/p>\n\n\n\n<figure class=\"wp-block-image alignleft\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/24\/2019\/08\/Ramon-Alvarez-Abreu.jpg?w=300\" alt=\"\" class=\"wp-image-35720\"\/><\/figure>\n\n\n\n<p><strong><em>Ram\u00f3n \u00c1lvarez es vicepresidente de Capgemini M\u00e9xico y Latam, empresa l\u00edder global en consultor\u00eda, servicios de tecnolog\u00eda, y transformaci\u00f3n digital. Capgemini est\u00e1 a la cabeza de la innovaci\u00f3n para enfrentar las oportunidades de sus clientes en el cambiante mundo de la nube, digital y plataformas.<\/em><\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a id=\"_ftn1\" href=\"#_ftnref1\">[1]<\/a> Pega, URL: <a href=\"\/ar-es\/sobre-nosotros\/partnerships\/pega\/\">https:\/\/www.capgemini.com\/ar-es\/partner\/pega\/<\/a><\/p>\n\n\n\n<p><a id=\"_ftn2\" href=\"#_ftnref2\">[2]<\/a> Capgemini obtiene dos premios Pega Partner Excellence 2020, URL: <a href=\"\/ar-es\/news\/press-releases\/capgemini-obtiene-dos-premios-pega-partner-excellence-2020\/\">https:\/\/www.capgemini.com\/ar-es\/news\/capgemini-obtiene-dos-premios-pega-partner-excellence-2020\/<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":31954,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"77550c34-f7f5-467c-bf6a-6cadef882047\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"brand":[],"service":[100],"industry":[],"partners":[],"blog-topic":[47],"content-group":[],"class_list":["post-31953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","service-customer-experience","blog-topic-customer-experience"],"yoast_head":"<!-- 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