{"id":5090,"date":"2019-01-22T15:46:00","date_gmt":"2019-01-22T15:46:00","guid":{"rendered":"https:\/\/testing.capgemini.com\/ar-es\/?post_type=client-story&p=5090"},"modified":"2025-03-27T11:17:25","modified_gmt":"2025-03-27T11:17:25","slug":"matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/","title":{"rendered":"Matalan Improves Customer Service with New In-Store Systems from Capgemini"},"content":{"rendered":"\n
\"\"<\/picture><\/div>
<\/div>

Matalan Improves Customer Service with New In-Store Systems from Capgemini<\/h1><\/div>
ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.pdf<\/a><\/div>Tama\u00f1o del archivo: 151 KB<\/span>Tipo de archivo: application\/pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n
\n

A complete revamp of in-store technology featuring a customized electronic point-of-sale system has helped leading UK retailer Matalan provide better customer service and faster checkout times.<\/p>\n\n\n\n

The Situation<\/h2>\n\n\n\n

Matalan is one of the UK\u2019s leading clothing and homewares retailers, trading
from 6.5 million square feet in some 190 out-of-town stores. The technology being
used within the business was more than 10 years old and was becoming a constraint
on the efficiency of the company\u2019s operation. It was decided to replace all core
systems within finance, supply chain, retail and marketing in a \u00c2\u00a325 million program.<\/p>\n\n\n\n

The Solution<\/h2>\n\n\n\n

A new customized electronic point-of-sale (EPOS) system was one of the core elements
of the overall change program, and was carried out in partnership with \u00c2 Capgemini
as consultant, project manager and system implementer.<\/p>\n\n\n\n

The Result<\/h2>\n\n\n\n

The new EPOS system is making strides toward achieving some of Matalan\u2019s most
pressing challenges in the key areas of customer service, responsiveness to \u00c2 changing
patterns of demand, staff\/system interfacing and promotional effectiveness. It
is also enabling Matalan to accommodate and exploit new developments in retail
technology, both current and imminent, such as chip-&-pin credit cards and
the use of PDAs by mobile in-store sales staff.<\/p>\n\n\n\n

\u201cCapgemini have done a magnificent job of applying the right point-of-sale technology
for our fast-moving retail environment. Their consultants were able to achieve
terrific \u00c2 rapport with Matalan staff at all levels while challenging accepted
convention and proposing stimulating and innovative new ideas of their own. The
net result is a very \u00c2 significant boost to our capabilities in key areas such
as customer service and flexibility of response.\u201d<\/strong><\/em><\/p>\n\n\n\n

\u2014 Nick Beighton, Change Management Director and Chief Information Officer, Matalan<\/strong><\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":35,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"883e66b5-1eef-4c6b-9e7e-0579e788b903\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-5090","client-story","type-client-story","status-publish","hentry"],"yoast_head":"\nMatalan Improves Customer Service with New In-Store Systems from Capgemini - Capgemini Argentina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Matalan Improves Customer Service with New In-Store Systems from Capgemini\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Argentina\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T11:17:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/\",\"url\":\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/\",\"name\":\"Matalan Improves Customer Service with New In-Store Systems from Capgemini - Capgemini Argentina\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg\",\"datePublished\":\"2019-01-22T15:46:00+00:00\",\"dateModified\":\"2025-03-27T11:17:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#breadcrumb\"},\"inLanguage\":\"es-MX\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-MX\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#primaryimage\",\"url\":\"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg\",\"contentUrl\":\"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/ar-es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Client Stories\",\"item\":\"https:\/\/www.capgemini.com\/ar-es\/client-story\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Matalan Improves Customer Service with New In-Store Systems from Capgemini\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/#website\",\"url\":\"https:\/\/www.capgemini.com\/ar-es\/\",\"name\":\"Capgemini Argentina\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/ar-es\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es-MX\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Matalan Improves Customer Service with New In-Store Systems from Capgemini - Capgemini Argentina","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/","og_locale":"es_MX","og_type":"article","og_title":"Matalan Improves Customer Service with New In-Store Systems from Capgemini","og_url":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/","og_site_name":"Capgemini Argentina","article_modified_time":"2025-03-27T11:17:25+00:00","og_image":[{"url":"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/","url":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/","name":"Matalan Improves Customer Service with New In-Store Systems from Capgemini - Capgemini Argentina","isPartOf":{"@id":"https:\/\/www.capgemini.com\/ar-es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#primaryimage"},"thumbnailUrl":"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg","datePublished":"2019-01-22T15:46:00+00:00","dateModified":"2025-03-27T11:17:25+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#breadcrumb"},"inLanguage":"es-MX","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/"]}]},{"@type":"ImageObject","inLanguage":"es-MX","@id":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#primaryimage","url":"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg","contentUrl":"https:\/\/testing.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/10\/ss_Matalan_Improves_Customer_Service_with_New_In-Store_Systems_from_Capgemini.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/ar-es\/"},{"@type":"ListItem","position":2,"name":"Client Stories","item":"https:\/\/www.capgemini.com\/ar-es\/client-story\/"},{"@type":"ListItem","position":3,"name":"Matalan Improves Customer Service with New In-Store Systems from Capgemini"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/ar-es\/#website","url":"https:\/\/www.capgemini.com\/ar-es\/","name":"Capgemini Argentina","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/ar-es\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"es-MX"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Matalan Improves Customer Service with New In-Store Systems from Capgemini","url":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Argentina","logo":""},"keywords":[],"dateCreated":"2019-01-22T15:46:00Z","datePublished":"2019-01-22T15:46:00Z","dateModified":"2025-03-27T11:17:25Z"},"rendered":"<meta name=\"parsely-title\" content=\"Matalan Improves Customer Service with New In-Store Systems from Capgemini\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/ar-es\/news\/client-stories\/matalan-improves-customer-service-with-new-in-store-systems-from-capgemini-2\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2019-01-22T15:46:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Argentina","distributor_original_site_url":"https:\/\/www.capgemini.com\/ar-es","push-errors":false,"featured_image_url":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/client-story\/5090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/client-story"}],"about":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/types\/client-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/users\/35"}],"version-history":[{"count":2,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/client-story\/5090\/revisions"}],"predecessor-version":[{"id":515715,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/client-story\/5090\/revisions\/515715"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/media?parent=5090"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/tags?post=5090"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/brand?post=5090"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/service?post=5090"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/industry?post=5090"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/partners?post=5090"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/country?post=5090"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/content-group?post=5090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}