Since announcing our collaboration with specialist automation software company UiPath in 2015, Capgemini has successfully delivered advanced automated technology to many of its clients globally, helping them drive more effective business outcomes and greater business benefits.
In this blog for Capgemini, VP, Customer Success at UiPath, Andrew Rayner, writes about how robotic process automation (RPA) can be leveraged to streamline risk and compliance for organizations in the Banking, Financial Services, and Insurance (BFSI) sector. But as you’ll read, organizations need to first identify the areas that are most suitable for automation.
Andrew Rayner, VP, Customer Success, UiPath
What are the top three challenges that keep managers in the financial sector awake at night? Take a minute to think. Got it yet? I’ll tell you:
- (Re)building client trust post-financial crisis.
- Organizing risk management across different branches.
- Optimizing and growing your business sustainably
Part of the disruption BFSI organizations are facing is the growing number of compliance regulations caused by a global landscape dominated by the risk and regulatory agenda. And the numbers paint a clear picture – banks often have to keep track of over 200 individual regulatory changes per day on a global scale, and this has more than tripled since 2011.
What’s more, a financial company spends approximately $60 million per year on Know Your Customer (KYC), due diligence, and client onboarding processes. By the end of 2016, financial organizations in the US alone paid fines of around $321 billion. And these are just two examples that show the impact risk assessment and compliance regulations are having.
The case for RPA
Finding an innovative solution to help navigate the compliance maze should be a priority for any organization. A clear characteristic of risk and compliance operations is the necessity of collecting information from multiple sources. This is where RPA comes in.
As software able to mimic a human employee’s actions on a computer to execute end-to-end business processes ranging from ordinary to complex, RPA can run in the background individually or can be triggered by a co-worker for collaborative work. RPA excels in processes that require accessing and aggregating data from different sources. It provides accuracy, is non-invasive, easy to implement, and delivers quality at a fraction of the cost required otherwise.
Where to start?
Organizations must know where to start. It’s not enough to understand that RPA applies to those rules-based processes that are high-volume, manual, or repetitive. You must first identify the areas that are most suitable for automation, how complex they are, and what the potential business impact is. Organizations should look at processes related to KYC, regulatory monitoring and data collection, risk assessment, and account closure.
For KYC alone the figures are overwhelming. In 2017, financial institutions spent $150 million in 2017 on KYC procedures, with expenses expected to grow by 13% in the next 12 months. Similarly, onboarding new clients now takes 26 days, from 24 in 2016, and firms anticipate a 12% growth by the end of 2018.
General Data Protection Regulation (GDPR) is another hot topic where RPA can make a difference. With many organizations still struggling to fully implement the appropriate technical and organizational measures required by the European Union, organizations can leverage RPA to comply with GDPR. This includes automating citizens’ access to their personal data, automatically withdrawing their consent, informing the appropriate supervisory authority within 72 hours of a data breach, removing data that no longer serves a purpose, categorizing personal data, and even providing pseudonymization.
From rules-based to reasoning-driven automation
Not all compliance processes are deterministic. Some involve reasoning and therefore require RPA to borrow from other expert technologies such as natural language processing (NLP) and machine learning (ML). As part of the KYC process, identifying a client’s main business countries from its annual report involves reading line-by-line documents that run to hundreds of pages, as well as pinpointing the paragraph and page number where the countries are found. By combining RPA with NLP and ML, bots can not only read and extract the data, but also classify it in order to reveal those countries where business operations are conducted.
There’s a lot more to be said about artificial intelligence’s (AI) infusion into RPA, a very exciting topic that we will cover in a future blog. Meanwhile, it’s never too early to implement RPA and see what it can do for you. UiPath is open to try and open to learn.
To learn about how UiPath’s automation technology contributes to Capgemini’s Automation Drive to deliver new ways of working, drive innovation, and increase business value, contact: firstname.lastname@example.org
Learn more about how Capgemini and UiPath leverage RPA to deliver superior business outcomes.
Tim Ulrich manages intelligent automation and RPA solutions across Europe, helping clients to increase process quality and efficiency, and reduce cost by deploying leading automation technologies.
Andrew Rayner designs and builds large enterprise applications for global companies, driving innovation and helping partners to deliver industry strength automation.