“S” is for “Standardize” – an introduction to Capgemini’s ESOAR

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Standardizing your business processes acts as the foundation for implementing automated solutions that drive enhanced value for your business.

I have a confession to make … I’m a huge fan of German cars! They are incredibly well built, extremely efficient, and wonderfully reliable!

I’ve driven many types of cars made by major car manufacturers, and each car gives you a different experience mainly due to their form factor, additional equipment, fuel type, and the way they are tuned.

However, under the hood, cars are very similar and use the same or similar components. OEMs (original equipment manufacturers) supply these components to different automotive companies that put them together in different and innovative ways to create a differentiated end-user experience. This is made possible by large-scale standardization of components.

Interestingly, the mass-produced VW Golf/Polo and Toyota Corolla are popular because they are affordable and low on maintenance, they deliver good mileage and have a long life. Much of this is possible because of standardization in build, assembly line, components, and a common manufacturing process, all resulting in lower production cost – affordability!

ESOAR – why standardize?

This thinking can also be applied to your organization’s business operations. Capgemini’s ESOAR – Eliminate, Standardize, Optimize, Automate, Robotize – transformation methodology helps to standardize your repetitive business processes. Consequently, this helps improve the efficiency and effectiveness of your business operations, and in the light of intelligent automation acts as the foundation for further optimization, automation, and robotization of existing processes and workflows.

Following the “Eliminate” step that identifies opportunities to remove non-value adding processes, the “Standardize” step tidies up your repetitive processes or process steps, simplifying and streamlining them to avoid the cost of ERP customization and drive best practice across your business operations. This, in turn, leads to enhanced productivity and easier process improvement.

Holistic approach to business transformation

Implementing the five ESOAR steps in the correct order leads to a complete re-engineering of your processes that sets the agenda for a holistic approach to transformation of your business operations.

“Standardize” is just one these steps that helps simplify and clean up your processes, enabling you to start implementing automated solutions that drive enhanced value for your business.

To learn more about how Capgemini’s ESOAR methodology can re-engineer your processes to help reimagine your business operations, contact: atul.kulshreshtha@capgemini.com

Learn more about the “small steps” our teams have taken on the road to big, successful transformations.

Atul Kulshreshtha  is a tech savvy business leader with 30 years’ experience in BPO and shared services transformation. He is passionate about operational excellence, talent development, and exploring new disruptive technologies that can enhance the efficiency of business operations. He has successfully designed and implemented value-adding solutions for clients across a range of businesses.

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