Digital experience initiatives are threatened by fragmented cybersecurity practices
Innovative companies are equipping employees with current technology and embracing new business-to-business and Internet of Things platforms, but this push to deliver excellent digital experiences comes with an unintended consequence: higher exposure to security risks as the attack surface grows.
A company’s attack surface is the myriad ways in which corporate systems are vulnerable to breaches. This is a real threat, but there is a real solution: holistic cybersecurity.
Deploying inclusive cybersecurity requires a change in both planning and policy. Enterprises traditionally relied on point solutions deployed by business units. This autonomous approach created fragmented cybersecurity systems. They were often sufficient back then, but not now.
Companies today are delivering more functionality to more employees and customers across more internal and external systems. These rich digital experiences are not optional in a modern workforce or marketplace, so companies must deliver these environments safely.
Build an inclusive foundation
The critical cybersecurity success factors today are strong policies and postures that are planned and implemented for the entire organization. This security framework is wrapped around the company’s core business.
Managed security service providers can be central to this process, but only if solutions are customized. Many providers want to define how risk is communicated and what the client’s reaction should be, but this is the wrong approach. Instead, solutions must be relevant and tailored to truly mitigate risk. Service organizations should add flexibility and agility to security investments by injecting the client’s business context into the way risks are measured, identified, and reported.
A holistic approach first creates an end-to-end view of a client’s business needs and then looks at existing investments in technology and at internal competencies to create a risk assessment and gap analysis. This forms the basis for an operational roadmap that provides reliable protection.
Let security drive business transformation
Cybersecurity conversations are often limited to determining how to keep bad actors out. This is unfortunate, as this process can be a catalyst for organizational transformation. Evaluating cybersecurity is essentially an exploration of how to connect with employees, partners, and customers, and this should lead naturally to an assessment of business operations and goals.
Companies will see this play out in two fundamental ways.
First, realize that security is your strength. Brand equity can be increased by strong security performance or, unfortunately, damaged by a breach. Solid security therefore helps build your reputation.
Second, solutions can be customized with a managed Security Operations Center delivery model. Discrete SOC elements should be incorporated into a coherent end-to-end service based on a client’s security.
Fragmented point solutions once offered sufficient protection, but as the business world itself has become more integrated so too must the security measures companies employ. Only this holistic approach negates cybersecurity threats while delivering the excellent digital experiences demanded by modern workplaces.
Drew Morefield is head of the North American cybersecurity practice at Capgemini.