With most emerging technologies focusing on automation, I’ve decided to share some insights on working with automation—or, more accurately—how you can succeed in such initiatives. This is part two in a series of three articles.
Here I want to zero in on the “dramatic change automation technology will inflict on the way humans work,” along with providing you some insight into why some stakeholders are opposing the implementation of new technologies.
Automation: The future of business technology
Automation is—and will be—the keyword when it comes to future business technology. Today’s labor will be renewed many times in the coming years, and the main force behind this change will be automation technologies.
Automation technology can be delivered through a wide range of solutions; some of these were mentioned in part one of this series. The applicability of automation is what enables it to be implemented in most processes. This means that both existing and new processes are targets for automation. Implementation of automation within your company will be a necessary step to both survive and succeed in the future market.
It is expected that automation technology will eliminate 17% of the US labor market by 2027, equivalent to 24.7 million jobs. It’s also estimated that about 47% of jobs in the country are replaceable—this is equivalent to 69 million jobs. Such predictions naturally create fear for employees. The up-side is that there is a projected 10% increase in new jobs from automation technology. In addition, positions that exist today will change with—or be modified by—technology, and will not be eliminated. This is reflected in Forrester’s prediction that 72% of all jobs in Management, Business, and Finance will change due to automation technology.
If such statements had been uttered five years back, they would have surely been shot down. However, since automation technology exploded on the market in 2014, the picture has completely changed. Enterprises can expect an internal struggle when taking on a venture in automation technology due to the major changes the implementation will bring—and the costs associated with the initiative.
Management vs. Employees: If it ain’t broke, don’t fix it? Can a robot take my job?
Resistance to automation from management and employees typically comes in two different forms. Management’s “why change a winning team?” sentiment is usually the main reason for their opposition to the implementation of new technology.
More intense resistance comes from individual employees and their aversion to Robotic Process Automation (RPA). For many businesses, it will be more natural to work with automation technologies, as this may be key to their survival. What is certain is that the faster your business understands that automation technology must be part of the company’s future, the faster and more natural the transition will be.
In the last part of this article series, I’ll provide insight into key factors for your success with automation technologies—so stay tuned here.