The changing mindset among millennials isn’t an indicator of disloyalty towards your employer. Organizations need work harder to provide the stimulation and satisfaction that keeps good people on board.
In my previous post, I looked at the current pace of organizational change and at its implications for the modern business. In this post, I’m going to look more specifically at the employment opportunities digital transformation can bring.
Organizations are changing shape. Partly because of cultural developments, and partly because of what technology makes possible, they’re becoming flatter and less structured.
But the character of roles within those organizations is also changing. People’s mind-sets are less hierarchical. Where functions tended to be clerical and iterative, with output being driven by successive layers of supervision and management, we’re now seeing much more scope for variety. Yesterday’s data entry clerks are rapidly becoming today’s knowledge workers. Team members aren’t merely able to exercise some independence in their approach to their roles—they’re actively encouraged to do so. They perform a range of tasks and so develop a range of relevant skills.
Within Capgemini’s Business Services organization in Krakow, we find that bringing variety to the roles we offer makes our people both more interested and more interesting. The profile of the work they do is constantly evolving. This enables them to develop from low-level tasks, which are increasingly being automated, into something that’s more valuable for the business and more rewarding for them. As transformation experts—of whom we have around 300 in Krakow alone—they’re extending their skills in target operating model design, robotic process automation (RPA), platform deployment (e.g., Webcollect, Trintech), and other third-party tools, as well as in more strategic areas such as the specification of bespoke and enterprise-wide finance and administration models.
and evolving attitudes …
If the roles are evolving, so are attitudes. Young people in particular have a more fluid response that’s driven by the changing nature of the world of work.
Many employees from older generations are expected to stay in one place for much of their working lives. But millennials only envisage staying in roles and organizations for perhaps three years. They are independent, open, and creative, and they want to put these qualities to work where they will do the most good for themselves and their employers.
I think this changing mindset has to be a good thing. It isn’t an indicator of disloyalty towards one’s employer. Far from it: it’s an imperative for organizations to do all they can to provide the stimulation and satisfaction that keeps good people on board.
… leads to evolving opportunities
That’s certainly the case for us at Capgemini’s Business Services in Poland. As a Global Business Services hub, we need to be dynamic. We need to react to market conditions and to developing technologies and business structures. We need to be ready for any challenge—and that’s why we need people who can be as flexible and responsive as rapidly changing circumstances demand.
We work hard to keep the great people we have, and we also want to attract more of them. Does that mean we need more Poles? Sure we do—but we also need more people from around the world. The global nature of our clients’ business demands it. The proportion of foreign-born people we employ is already above the industry average, but we need more of them—more people whose first language is French, German, Spanish, Italian, Dutch, and beyond. We want them to work alongside us, adapting to change, making a difference for our clients, and making a contribution to our business.
There’s an ancient Chinese curse that states: “May you live in interesting times.” The implication of the statement is that “interesting times” is a curse rather than a blessing, because anything interesting is by definition different and challenging, and therefore upsetting.
This is not true. Yes, now more than ever, business and technology are different and challenging. But does that make them upsetting? No. It makes them an exciting and attractive environment in which to work.
If you agree, why not get in touch?
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Click here to learn more about how Capgemini Poland can turn change into a significant opportunity in your organization.
Also, read about how digital transformation can drive significant benefits across your organization.