The recent festive period was a time for family, fun and relaxation for many, but such holidays can be a particularly busy time for Utilities companies, with the use of home appliances rising and new gadgets being put to the test.
 
This is also the time of year when analysts are busy making forecasts for the year ahead, and the Utilities sector is no exception when it comes to projections. Research firm Strategy Analytics, for example, predicts that 2015 will be the year in which the adoption of Smart Home technology will begin to move into the mainstream. Another analyst firm, Navigant Research, forecasts that global revenue from annual smart meter shipments will grow from $4.4 billion in 2013 to $6.6 billion in 2023, with units peaking at 116 million annually by that time.
 
The rise of smart metering and smart appliances in the home are two of the key developments that will drive the need for Utilities companies to change the way they do business, and Mobility will be at the heart of that change. Indeed, such developments will transform the way in which Utilities interact with their customers.
 
Increasingly, consumers and employees want to be always connected, and for Utilities that means rethinking their strategies. In order to compete in future they will need to transform their business models, redesign and streamline their business processes, and build a more flexible, agile and integrated application infrastructure.
 
Mobility provides new opportunities to drive revenues and personalize the customer experience, as well as to improve internal operations and enhance employee productivity. Mobile technologies can help to drive efficiencies, shortening core process times and facilitating the flow of information throughout the enterprise.
 
But there will also be significant challenges, and a structured approach will be needed if Utilities are going to succeed. To meet these challenges, it will be necessary to rethink business operation models and embrace new technologies, helping to transform how business is conducted and leading to better, omni-channel interaction with customers.
 
Capgemini’s new whitepaper explores the opportunities and challenges for Utilities in adopting mobile technologies. It outlines how mobility can help to manage the mobile workforce, improve the customer experience and integrate processes into a single platform, as well as the benefits of implementing smart networks and smart metering.
 
Why not make one of your New Year’s resolutions finding out more about Mobile Transformation for Utilities.