Whereas the trends and drivers of Thriving On Data make enterprises smarter and more insightful, the building blocks of Process On The Fly make them agile and more responsive. Together and combined, they create the ‘Digital Spine’ that connects enterprises to the unpredictability of the outside world. As there are many different flavors of process, organizations can apply one and the same set of technology drivers to support stable, predictable workflows and ad-hoc, configurable responses to spontaneous events.
It may be the biggest cliché of them all, but to flourish in the rapidly moving Digital world, organizations need to effectively adapt to change. The trends and drivers of Process on the Fly combine process, rules and event management technology with custom software development to provide a technical platform that enables new ways of optimized working – without constraint but with control.
Leading businesses are pushing organizational boundaries and extending the reach of their processes. There is a new yearning for freedom but this does not mean ‘free for all’. There are always controls, regulations and laws to comply with, auditors to satisfy. This tension between freedom and control is one of the most interesting areas addressed by Process on the Fly.
For control, there must be a ‘mega’ process foundation that drives compliance. These are the watchdog capabilities that guarantee the integrity of the organization.
For freedom, dynamic case management provides an element of non-determinism where input criteria and environmental characteristics drive alternate routes through any business processes. These work in harmony with ‘micro’ process applications that enable agility as they are quick to build and quick to change, even on the fly.
When those are combined, the entire enterprise user ecosystem – employees, partners and customers alike – operates in the way that is most appropriate to their circumstances.When coupled with the building blocks of Thriving on Data, this heady mix of technology delivers the dynamics business expects: immediate response to real-time insights, and rapid evolution to match a volatile environment.
Your expert: Lee Beardmore
Part of Capgemini’s TechnoVision 2015 update series. See the overview here.