Process On The Fly #5 – Co-Process
Business Process Management tools originated from platforms that focused on fixed, predefined workflows. But nowadays, the newest BPM platforms include all types of social networking and process improvement support via different channels. This way, even the early development but also deployment and continuous calibration of processes can be done much more collaboratively. Processes will ‘listen’ to social networks, and you might even become ‘friends’ with a process to follow the performance and progress of a process online and in real time.
An organization’s processes have traditionally been seen as a secret sauce in their success and hence treated as closely guarded assets. This lack of transparency has been compounded by having multiple overlapping silos within many organizations, each governing their own set of processes. This has inhibited the flow of information within enterprises, leading to the rise of information and process autocracy.
In our view, this absence of process collaboration will be increasingly seen as harmful for business in a highly connected world. Organizations are being forced by market dynamics and consumer expectations to not only adopt but embrace information and process democratization. In this new scenario, customers, partners and suppliers expect to have real-time access to relevant and meaningful process information during their business interactions.
Leading BPM platforms have stayed abreast of this paradigm shift, and introduced capabilities that accelerate this thrust to a much more collaborative environment. The likes of Pega, IBM (Blueworks Live) and Software AG’s ARISAlign have embedded these collaboration capabilities at the heart of their platforms, right from modeling a process to executing and optimizing it. So today internal and external stakeholders can participate across the entire spectrum of Business Process Management to deliver a truly collaborative process, capturing crucial process knowledge while doing so.
These platforms also facilitate certain aspects of the process to be shared with a wider audience, allowing for ongoing feedback and improvement. One way this is being done is by ‘listening’ to social networks to understand consumer sentiment and linking it to the organization’s processes. It is now even possible to become ‘friends’ with a process and follow its performance online and in real time.
Business Process Management thus becomes a living, participative and rewarding activity: It’s actually fun to be involved in processes that turn into co-processes.
This contribution by Fernand Khousakoun
Part of Capgemini’s TechnoVision 2014 update series. See the overview here.