August 30, 2012
On time, within budget, and a user satisfaction score of around 90%; these are the results from a project that Marcel van der Heijden (Eneco) and Pieter Waverijn (Capgemini) look back on, with pleasure. In a nearly flawless rollout, all 7,000 employees of the Eneco Group were provided with a new laptop as part of the company’s sustainability objectives. What is the secret behind this success?
“Prepare well and focus on the end user by making the project visible!”

Werkplek (workstation) 2012

In mid-2010, the Eneco Group asked us to supply their employees in the Netherlands, Belgium, and the UK with flexible, future-proof workstations. The recipients are some 7,000 employees of the subsidiaries of Eneco (energy production and delivery), Stedin (regional network operator), and Joulz (energy infrastructure). “Werkplek (workstation) 2012,” the project that will be set up to achieve this goal, has three objectives: to upgrade the existing systems, create future-proof workstations, and lower administrative expenses.

 The project also capitalizes on the concept of “The New World of Work” at a large part of the divisions within the Eneco Group. “In concrete terms, it involves 7,000 laptops, but also around 600 desktop computers at the office,” Capgemini project manager Pieter Waverijn says. “Purchase, set-up and delivery; not a difficult job in technical terms, but the main challenge in this project was the logistics.” Capgemini is also handling the Windows 7 compliance for the applications and the phase-out of 400 applications. The number of software packages that the energy company uses has been reduced from 700 to 300.

End user

Waverijn and his fellow IT program manager at Eneco, Marcel van der Heijden, know that the most critical factor for success is of course the end user. “It goes without saying that we have written a detailed plan of action, including a roll-out plan and other processes. The rollout plan contains a precise who/when/where description for picking up the laptops; this applies to each person, all 7,000 employees.”


However, the real success lies in the visibility of the project, he concludes. “We made sure that the communication was intensive so that everyone knew what was going to happen. After that, you have to make sure that you deliver on time: a functioning device at the agreed-upon time. You also have to resolve user problems immediately. The Eneco/Capgemini project team has done an excellent job making all of these arrangements.”




Various facilities

Waverijn: “We have provided various facilities, including of course, a service desk. Another good move was the experts walking around at the various issuing locations, to resolve what we referred to as ‘the problems between the chair back and the keyboard.’ These people solve users’ problems immediately.”
Eneco also contributed by providing a practical training program and instruction for large groups of employees, the Learning Guide Sessions. These training and education sessions were held three times a day, on a walk-in basis. Online training programs were also offered via Microsoft prior to the roll-out.
The project was completed successfully and received high user satisfaction scores (around 90%), and all of the activities were on schedule and remained within budget. Of the available Capgemini team, ultimately only 30% of the capacity was deployed.

Sustainability objectives

Van der Heijden emphasizes that it is important to Eneco that the Werkplek 2012 project fits within the company’s Sustainable Strategy. “The design of the new workstation incorporates Eneco Group’s sustainability goals in a variety of ways. The laptops use much less energy than the desktops that have now been replaced. We made a conscious choice for Lenovo laptops since they score high on the Greenpeace sustainability index.

The Eneco Group employees now, also, use a workstation that makes the “any place, any time” way of working considerably easier. The advantage is that they don’t have to commute to the office nearly as often, which means we are all contributing to lower CO2 emissions.

All in all a successful project, one in which, as Van der Heijden says, “The costs for the management and maintenance of the IT infrastructure have been reduced significantly by Capgemini.”


For more information please contact: Paul Verkerk