World Payments Report 2013

Innovative offerings in the payment acquisition space are flourishing from banks and new entrants. The World Payments Report 2013 from Capgemini and RBS explores the impacts of innovative B2B business models and alternative C2B models on the payments value chain. All are driving strong growth in e- and m-payments usage and prepaid cards while spurring convergence into a new digital retail payments world. Explore payments trends, movements in key regulatory initiatives and opportunities to differentiate with payments acquisition in this year’s ninth annual report.

World Payments Report 2013 - Looking Beyond Regulation to Innovate and Transform

Latest Headlines

Press Release: Global non-cash payments expected to top 333 billion in 2012 as strong growth signals two-speed recovery for global payments industry.

Report highlights

Global non-cash payment transactions already grew 8.8% to reach 307 billion transactions in 2011. Developing markets have been fueling the rise and further growth is expected to close-out 2012 volumes at 333 billion transactions. Key findings:

  • In 2011, the Central Europe, Middle East, Africa (CEMEA) and Emerging Asia regions each grew by more than 20%, while Latin America also recorded above average growth of 14.4%.
  • Mature markets of North America and Europe recorded mid-single digit growth rates but remain the largest non-cash payments markets, together accounting for about two-thirds of global non-cash transaction volumes.
  • The use of cards accelerated further with debit card volumes rising15.8% to a total of 124 billion transactions and credit cards climbing to 12.3% for a total of 57 billion.

Growth of mobile and electronic payments

The industry estimates m-payments and e-payments to grow at 58.5% and 18.1% annually through 2014. However, the World Payments Report 2013 raises some important questions about these estimates.

The Report finds a statistical ‘black hole’ is emerging as new regions become more active and non-banks take an increasing share of the global payments market via instruments such as e- and m-payments, prepaid cards, and virtual currency. Improved statistical data collection would help firms make more informed investment decisions in addition to helping combat future market risk.

Key regulatory and industry initiatives

  • Over the past year, new key regulatory and industry initiatives (KRIIs) have emerged across the world, focused on increasing consumer convenience, improving payments security and transparency, strengthening fraud prevention, and stimulating innovation.
  • As the number of KRIIs proliferates globally, there is an increase in the overlap between individual initiatives. The Report proposes a 3C model so firms can consider KRIIs and their overlapping impacts in clusters.
  • The significant challenges involved in migrating to SEPA instruments are making it highly unlikely the initiative will be fully implemented by the February 2014 deadline.
  • Achievement of the core objectives of SEPA, enabling innovation and promoting competition, depends on the progress that will be made on e- and m-payments.

Customer-centric innovation

  • Payments acquisition—enabling sales/commerce by bringing buying and selling entities together in consumer and B2B settings—has emerged as the area with the greatest potential for customer-centric innovation
  • New and legacy players are developing and delivering a multitude of innovative services with four ‘Innovation Value Hotspots’ offering an opportunity to target future investment areas.
  • The increasing fragmentation of the payment value chain is providing is offering an opportunity for PSPs to innovate
  • Banks need to continue to align their products with customer needs, possibly revisit their sourcing strategies, and continue to increase their market positioning from payments provider to a purchasing and selling facilitator
  • Retail customers need to balance security and convenience while corporate customers should focus on standards-driven collaboration with service providers

About the World Payments Report

The annual World Payments Report examines developments in the global payments landscape, reviewing global and regional non-cash payment trends. The Report provides the latest updates on regulatory and industry initiatives including SEPA and takes a deeper look at innovation within payments acquisition.

For the Complete Story on Global Payment Trends

Capgemini World Payments Report Experts

Follow our WPR experts: Jean Lassignardie and David Wilson.

Contact Us

To discuss the World Payments Report findings in more detail, contact us at payments@capgemini.com.

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