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Capping IT Off
Author Archives: Gaurav Sharma
Throwing mud at wall and Social CRM
Few days back I got an SMS from a leading airlines’ training academy in India congratulating me on them short listing me for a career in airlines and hotels. I found it rather funny as after a decade in IT, neither do I have any interest in changing my profession nor I have applied for any such training. What was baffling to me was that I use the airlines quite often for my domestic travels …
Social CRM , building community is the first stage
Social CRM has been gaining lots of attention with whole bunch of new vendors touting their wares as Social CRM products. The concept itself, though is at nascent stage with various interpretations of what Social CRM really means. Definitions also abound from complex, philosophical, to simplistic. Some would tell you that Social CRM is just an extension of traditional CRM with an additional social channel , whereas others would passionately argue that Social CRM is …
The Age of Design
We are in age of design and we see it all around us. These are times of iPods,Web2.0, DIY applications which have hooked users through compelling user experience and have transformed society in their own way.
What thing is this twitter !
Like elsewhere in world, twitter is rapidly growing in India in terms of number of users. For much of last year twitter’s growth has been on upswing thanks to quick adoption by news channels. But with recent events involving popular movie stars have brought twitter itself to news headlines and front pages of newspapers.
Some information dynamics for Enterprise IT
In today’s fast moving economy where business decision are to be made quickly, the information flow has to become more fluid….
Goodbye to Digital Decade
A day more and first decade of this century will be over. And what a decade it has been, marked with blistering pace of digital revolution which has left everything in sight singed. Such has been impact that decade is being called a digital decade. In span of 10 years we have seen massive changes thanks to advances in digital technology, explosion of internet and unleashing of waves of innovations. Come to think about it, …
Does Agile mean no Processes and no Governance?
There are two generally held perceptions about agile. One, that agile is a kind of anarchist model with no processes, and second, that agile means no governance. Let’s look at the first perception that agile means no processes. We can understand how agile looks at need of processes by applying a well known principle called Occam’s razor which states that ” one should not increase, beyond what is necessary, the number of entities required to …
Winner IT industry blogger of the Year
