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Capping IT Off
Author Archives: atupan
The Ninth Type Of Deadly Waste
Even with the troubles of product defects at Toyota, the Lean methodology derived from the Toyota Production System is still valid. The simple fact is that Toyota has strayed from their own path and ventured into the world of mass production ways of working. With disastrous effect. The plan that Mr Toyoda has presented basically comes down to a renewed, and more strict, focus on the customer and on quality. And even though many people …
Creating WAVEs For Your Non Profit
Social Media has taken a big flight in the past decade. For some, it is even hard to imagine how life was without Facebook, Twitter and other social network sites. Most companies, especially in the business to consumer type of trade, are already on and finding new ways to promote their products and services to new audiences. And so should non-profit organisations. Because your next volunteers, donors or projects are out there. Updating their statuses, …
Leaning ITIL Processes
In the tradition of mass production, ITIL processes tend to become administrative burdens aimed at getting the SLA numbers right, in stead of doing what they’re supposed to achieve. Batching incident tickets, or RfCs in systems and meetings, assigning and reassigning to not have it on your (team’s) name so long that you breach your KPIs, are more practice than exception. All the while, producing changes that put the production environment at risk and having …
Winner IT industry blogger of the Year
