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Capping IT Off
Monthly Archives: September 2011
Customer Mastering: Its about the process and data
This morning I checked out of the rather nice JW Marriott in Miami, its a nice hotel, good room and I’ll be going back there tonight. Simply put I’m staying longer and I’ve just made their top status which means I’ll get a room upgrade if I check back in. I could probably ask for that but its just simpler to go with the existing processes. Following that on the Sunday I head to South …
Same name, same birth date – how likely is it?
One of the questions that get asked regularly is ‘what is a good set of matching criteria’ and the answer is of course ‘it depends on what good quality information you can get’. One piece that is put forwards is the combination of name & date of birth as being a good indicator of uniqueness. Now I’ve got a very common name and I’ve not only met people with the same birthday as me with …
OLAP databases are being killed by In-Memory solutions
In early 90s, to provide acceptable performance results during reporting and drilling, many vendors have designed OLAP (On-Line Analytical Process) solutions. When standard relational databases store detailed data in classic row-column storage, OLAP tools allow to store pre-aggregate results and thanks to a hash-function provide a direct access to many results. Tools like Cognos Powerplay, Hyperion ESSbase, and Microsoft SQL Server OLAP have created a new growing market. To model a cube, it is mandatory …
Which is more important, content or presentation?
This may be something of a philosophical debate, because both are obviously very important for any high-quality content product or service. However, if you had to choose one over the other, which would it be? Content and Presentation This is a tough question that probably requires tough answers, and a rough canvas of opinions got some of the usual / expected response that content is king, and without it there would be no point in …
Power of the gradient tool
You found a good image for your slide and you want to put some text on it. But now you can’t figure out where to put the text because the image is just too “busy”. So what to do? There are some things you can do of course, one of them is to put a semitransparent background behind the text for contrast. This method is a usable one but personally I’m not a great supporter …
Why Facebook isn’t a social network anymore
Facebook f8 is today and timeline was launched. Timeline is a new way to represent all the information you shared on Facebook, or actually: it isn’t. It is not just your data, your places, your pictures and your videos. It is you. Timeline is the thing that Facebook just made not a social network anymore, Facebook even move away from being a platform. Facebook is now about you, it provides you with the ultimate life …
Social customer care: When Twitter and Facebook become traditional
I was having an interesting chat the other morning with Hans Grefte, Product Director at iCasework, a company that provides case management solutions to mainly public sector companies. Hans was kindly showing me how they had extended their case management offering into the social sphere through the use of Twitter and #hashtags. During the latter part of the discussion, we began talking about the impact social media was having on case management and customer service. …
Social Media makes us less social?
“We are shaped by our tools. And now, the computer, a machine, on the border of becoming a mind, was changing and shaping us.”
MDM Operations are more important than Operational MDM
There is often a debate with MDM around ‘operational’, ‘analytical’ or ‘registry’ styles and which one is the best to use. Large amounts of time will be spent weighing up which of these three technical styles is the ‘right’ one. The reality is however that the biggest challenge for companies looking to take control of Master Data is not the technical style for the solution but the challenge of how the business operations will run. …
Winner IT industry blogger of the Year
