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Capping IT Off
Monthly Archives: February 2011
The Power of Lean Thinking
When Capgemini launched a program for Lean Delivery of services and projects, the conscious choice was made not to mix it with other governance or management models. Just a clean implementation of Lean, respecting and applying its distinct fundaments, principles and thinking. Not that this is a transition that can be achieved in a simple overnight operation of course… Does the distinct nature of Lean however exclude any combination? I believe not. But let me …
We heard it through the Grapevine
What happens when you mash up social media monitoring, insight and sentiment analysis, with business intelligence and BPM? Answer: You get an enterprise that is engaged in multiple ways with its customers, suppliers and even employees. Or at least that is the vision of what you could get according to an offer we have called ‘Grapevine’.
You can’t get MDM in a box
Back when I was leading some of the SOA efforts at Capgemini there was a regular challenge, mainly from software vendors, that SOA was a technology thing that you bought “in a box”. So you’d take your existing complex and challenging infrastructure, slap on an SOA box (normally an ESB or BPEL engine) and voila all would be fine. I used to call this the “lipstick on the pig” approach to IT delivery and without …
Solid Foundations, Cool Innovations – the importance of CRM to SCRM
I went to a Gartner CRM conference in London a few years ago where the theme was “Solid Foundations, Cool Innovations”. The theme stuck with me and I think it is even more relevant today given the rapid rise of Social Media, powerful real time Analytics and Mobile. Those three topics combined put enormous power into the hands of Marketers. They can segment customers at an extremely granular level, send offers to their mobile devices …
Can a website be too user friendly?
A recent discussion on Linkedin led me to post: “Perhaps it is possible to make things too uniform or too easy for users?” This may seem like an odd thing for an experienced UX designer to say. But the idea stuck with me and it made me think about the user experience we, as the UX community, aim to deliver and how we approach it. We create fantastic structures to help users through different tasks …
Get me a SharePoint expert!
If only someone would give me a dollar (or at current rates preferably a euro) each time a customer asks us for a ‘SharePoint expert’. That’s like asking for someone who ‘knows about SAP’, or who ‘knows about technology’: it can have a myriad of meanings. Why is this important to customers and system integrators (like Capgemini) alike? Well, because a mismatch in the understanding of the required skills will at the least cause disappointment …
Where do you go when you want to get some work done?
Just think about this question for a minute or 2, or more. Got you answer already? No? Ok, think some more. You got it now? Yes? Ok, that’s good. So what was your answer? Home? Library? Starbucks? Train? The office? Most of the people don’t answer this question with ‘the office’. Strange isn’t it? An office is made for people to go to and work there! But people don’t want to go to an office …
The G-factor
Last week, Google introduced two-factor authentication to the masses. With the continuous threat of phishing attacks and password reuse all-around, this is a good thing! It shows Google is brave enough to throw it at end-users. Let’s hope we are seeing the start of a trend here.
So what will it be; my ecosystem or yours?
It seems to me that anywhere you go these days, there’s bound to be someone dropping that term like it’s going out of fashion. You’ll hear them talk about this ecosystem, or that ecosystem, usually in reference to any number of things from consumer products, business models, IT systems or even personal social networks (I kid you not). So just what is an ecosystem, really?
Know your audience
Before getting on stage to give your presentation, or even before you make your slides, you need to get to know your audience as well as possible. You would be surprised about what there is to know about them by just asking yourself a couple of basic questions. You want to be the best possible presenter for that particular audience, true right? Hereby the basic questions that you need to ask yourself. Remember: all of the following matters! …
Winner IT industry blogger of the Year
