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Capping IT Off
Monthly Archives: June 2010
Measuring the ROI of Social CRM
For some reason ROI is often a dirty word when used in the context of a Social CRM initiative. Metrics are abundant but dollars are often harder to find. It’s easy to point to a metric like number of followers, page impressions, percentage of positive sentiment etc but ultimately all of these are just leading indicators. Every board room I have been in to have asked the tough questions…
How frameworks can kill your projects, and patterns to help you avoid getting killed
When it comes to Microsoft .NET-connected development, more and more frameworks enter the market. Both from Microsoft and from open source. Think of ASP.NET MVC, Castle, Windows Workflow Foundation (WF), Entity Framework, Unity, Linq2SQL, ADO.NET Data Services, Windows Communication Foundation (WCF), nHibernate, Spring.NET, CSLA, NUnit, Enterprise Library or ADF. Trouble begins Once a project chooses to apply one or more frameworks, trouble begins. What if you require features that aren’t implemented in the framework? What …
Leaving Capgemini!
It’s been a while since I have posted a blog post here, but I thought it was important to write a final note of goodbye, as I plan to leave Capgemini. This will officially be my last post on Capping IT Off! Till very recently, I’d never thought that I would be writing a goodbye note here! It’s almost unreal that I am leaving Capgemini and that I am not going to see this family …
Weekly digest of week 25 2010
A weekly digest provided by Capgemini
Social CRM , building community is the first stage
Social CRM has been gaining lots of attention with whole bunch of new vendors touting their wares as Social CRM products. The concept itself, though is at nascent stage with various interpretations of what Social CRM really means. Definitions also abound from complex, philosophical, to simplistic. Some would tell you that Social CRM is just an extension of traditional CRM with an additional social channel , whereas others would passionately argue that Social CRM is …
Copyright and Technology 2010
Last week’s event on copyright and technology has led me to the conclusion that a long-overdue dialogue is slowly taking place between two vital groups in the digital content economy, i.e. the legal and technology stakeholders. However, it also raised some questions about likely winners and losers in the evolution of a digital content ecosystem.
Open Communication, Emergence and Serendipity
What if you had to give an elevator pitch on social software and why it is worth considering their application within your organization?
On IT and Government
A couple of weeks back, the Dutch people went to the voting booth. They have voted for a new government which is now forming. A lot of planmaking for the upcoming years will follow, with a lot of promises to solve the current issues in society. During this celebration of democray in my view, one of the main points of discussion is cutting back costs. Our government needs, as nearly every European country to cut …
Weekly digest of week 24 2010
A weekly digest provided by Capgemini
The lighter side of information analysis
The parallels of analysis in sport and businesses and why we should not believe everything we are told.
Winner IT industry blogger of the Year
