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Capping IT Off
Monthly Archives: April 2010
Bottom up: an overrated and underperforming social strategy (for lazy people)
Bottom up strategy is often used as an excuse to either not spend any budget on adoption of a social media solutions after the implementation, or is used by lazy community managers.
Oracle BPM 11G, less is more
Oracle has just launched the ‘new’ Business Process Management Suite (BPMN). Though special as it is, it has just been announced as a patch set of the Fusion Middleware stack. There is a reason for that. Oracle has been working now for years to implement the vision of creating a product stack that is based upon Complete, Open and Integrated. Opportunity driven but still with this clear vision in mind, and aimed at supporting the …
ERP goes App’s ?
The month of April is an interesting one. The long awaited release of the iPad took place and the industry is eagerly watching what the impact on business is. A lot of reviews, blogs, tweets and columns have been written. Some with positive expectations, others who critise the lack of camera or other features. But what is the relevance of these kind of machines for traditional business ??
Weekly digest of week 16 2010
A weekly digest provided by Capgemini
The Design Authority is fading
The Design Authority role is a vital role in large, architecture based programs. Unfortunately, this is not always recognized and particularly in times of tight budgets, often discarded or reduced. Ideally, the Design Authority role is taken up by an Architect (or more) and is positioned outside of a project. The emphasise is on Authority, meaning that the Design Authority can approve or deny a particular design to be implemented. Obviously based on proper reasons. …
Why are you supposed to get rich from your product?
HP launches a 3D printer, not something that is really spectacular, it is just new hardwear. However it will change some business models for companies that make products and charge for them. Companies such as Nike, Louis Vuitton, Tupperware and many others should rethink the way they are making money.
A business framework and operating model for CRM & Social CRM
Having got definitions out of the way, I’ve found that clients have responded well to this business framework for CRM and Social CRM as a tool to help them visualise the different components of CRM and SCRM, how they work together and where they should focus their attentions, before looking at tools.
Love your Agents
Last week we launched a new proposition for contact centres with Sword Ciboodle called “Love your Agents”. The aim of the proposition is to recognise that it is the agent that makes the biggest difference to the customer experience in the contact centre.
Weekly digest of week 15 2010
A weekly digest offered by Capgemini
Knowledgebases in general & corporate context
Have you got a chance to question yourself, how computers are beating world champions like Gary Kasparov, Viswanathan Anand in chess? It is a result of Artificial Intelligence Expert System with lacks and lacks of games stored in the critical database for decision supporting of the moves in Knowledgebase with strong rulebase engine. The latest versions of chess softwares [Fritz, Rybka which I prefer] are having interaction components which has increased the level of the …
Winner IT industry blogger of the Year
