This week it’s about the changing face of social networks, how SeaWorld used social media to react quickly to a major crisis and do you wonder what happens to you website when you die?

• Is Social CRM The Key To Innovation?
  We all want our businesses to grow and most of us can agree that growth comes through innovation. To innovate, a company must understand the needs of their customers
• SeaWorld uses social media to react quickly to a major crisis
  The recent killer whale attack at SeaWorld could have been the end of the theme park. It was that bad.
• Changing Face of Social Networks
  Five years is a lifetime for the average teenager’s habits. In 2005, MSN was top dog in the social-networking scene; two years later it was MySpace (owned by News Corp., publisher of this service), which was then quickly superseded by Facebook.
• Flash Player: CPU Hog or Hot Tamale? It Depends.
  In part, Steve Jobs stated that the iPad didn’t support Flash because it was a “CPU Hog,” so Apple used a technology called HTML5 instead
• What Happens to Your Website If You Die?
  You may not think that your website, your blog, your freelance business, is something you need to think about in your last will and testament, but it is. It’s an asset you own, and it needs to be sold, dissolved, or left to someone you trust to continue running it.

Light reading:

• 11 Free Tools for Social Media Optimization
• Ultimate guide to table UI patterns
• RSA 1024-bits Key Encryption Cracked
• Foursquare + Google Maps = FourWhere
• Bing Took Another Slice Of Yahoo’s Market Share in February

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Rick Mans is a social media evangelist within Capgemini. You can follow and connect with him via Twitter or Delicious