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Oracle Solutions
Communications Transformation Platform
The greater the convergence in the telecommunications industry, the greater the pressure companies are experiencing to deliver high-quality customer service across the board.
Other Solutions
- Oracle Siebel Customer Relationship Management
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Enhancing the Customer Experience
Using the Communications Transformation Platform (CTP) solution, Capgemini can transform enterprise’s customer service across all domains, from services and tools, to delivery and billing. All this at a competitive cost, with minimized risk and in a short time.
Our offer combines these proven elements:
- Leading open and standards-based packaged systems including Oracle’s Siebel CRM, Oracle Communications Billing and Revenue Management, and Oracle Communications Service Fulfillment Suite
- Processes in line with industry best practice
- Oracle’s Applications Integration Architecture (AIA) to combine these systems and best practices into a single, comprehensive solution
