Our Remote Infrastructure Management Experience

Capgemini combines leading technological expertise with deep industry knowledge to offer comprehensive IT management services.

Our RIM solution receives top marks from major analysts, including:

• A positive rating for remote monitor services
  (Gartner, MarketScope for Remote Monitor Services (Global), Q4 2008)
• Leader's position for global IT infrastructure outsourcing
  (Forrester, The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2009)

More importantly, we have helped more than 1,000 businesses lower costs, streamline processes and improve their competitive advantage with RIM.

Flexible Infrastructure Management Control

Our RIM solution includes:

• Clear and flexible contracts with utility-based pricing that aligns business demands with costs
• Integrated governance and service management, offering process maturity excellence and business-and-IT alignment
• A shift-left strategy for greater proactive intervention
• A vendor-neutral philosophy

RIM offers a number of advantages over traditional infrastructure management solutions, including:

• Process improvements
• Faster, more flexible service
• Lower risk of IT failure
• A 30% reduction in operational costs with low up-front investment

A Comprehensive Global Solution

Capgemini draws on the skills and expertise of professionals around the world to provide comprehensive and integrated infrastructure management.

Our Infrastructure Management Operations Center (IMOC™), operated globally across our Rightshore's network, is at the heart of our RIM services. The Capgemini IMOC™ is a control room that displays the health and status of your infrastructure and networks. The Capgemini IMOC™ model guarantees:

• 24/7 operational monitoring
• First-line support in 35 languages to address problem escalation
• Second-line support, base-level technical support, automation and client liaison

Our Infrastructure Management Operations Center (IMOC™) experts can also analyze your more complex business issues with a view to re-engineering your services and adding value to your business.