Enabling Optimization and Sustainability

Whatever your industry and product range, the supply chain is under enormous pressure in both traditional and emerging markets. Demographics are changing as western populations age and regulatory pressures increase. New customer behaviors must be managed, as social networks bring your business unprecedented customer visibility.

Cost pressures never cease and new supply chain models must accommodate new performance measures. In addition to the traditional financial metrics, sustainability issues are also affecting the enterprise. Mandatory tracking of CO₂ footprints is increasing, alongside monitoring energy and water consumption.

Capgemini BPO Supply Chain Management services integrate:

• End-to-end supply chain processes
• Sustainable, green and energy-efficient operating models
• Logistics optimization services
• Leading supply chain platform technologies
• A global delivery framework

Driving Sustainable Value at Each Step of the Supply Chain

Our comprehensive range of BPO Supply Chain Management services helps free up your valuable resources, enabling you to focus on your core business. Our process experts ensure that the back office delivers:

• Reduced inventories and waste, resulting in lower working capital
• Reduced carbon footprint, leading to a more sustainable operating model
• Increased accuracy and responsiveness, improving customer service

We assemble end-to-end process support services that address each step of the supply chain, including:

• Buy: contract management, materials requirement planning, procurement support and PO management, supply planning
• Make: master production scheduling, production planning, demand planning
• Store: stock reconciliation, stock analysis, warehouse management
• Move: order generation, order allocation, E-collection, transport and claims payment, load tracking and in-transit monitoring, distribution planning, logistics optimization, multi-modal analysis, transport scheduling
• Sell: order management, support services (i.e. invoicing), distribution management, promotions management, distributor claims processing, order fulfillment
• Master Data Management Services for: vendors, raw and packaging materials, promotional assets, engineering goods, manufacturing components, finished goods, manufacturing assets, employees, transport, distribution assets and customers

Capgemini is also a leader in Finance & Accounting and Procurement & Sourcing BPO. We are able to address a solution that requires a combination of these elements integrated with supply chain services.

Operational Excellence through Continuous Improvement

Our BPO Supply Chain Management services deliver end-to-end process support by combining our Command & Control framework with our Global Delivery Platform.

Command & Control

This framework delivers optimization, sustainability, “actionable” visibility and business insight through:

• Process Control: quality control, compliance, performance dashboards, continuous improvement, business intelligence and business insight
• Independent Logistics Optimization (Center of Excellence): supply chain analytics and business intelligence, network optimization, multi-modal modeling, tax-efficient supply chain
• Sustainability Services: carbon footprint base lining, carbon accounting, data management and sustainability reporting, sustainable supply chain score carding for supplier and distributor assessment

Global Delivery Platform

Our global delivery platform brings industrialization, standardization, consistency, control and best practices and incorporates:

• Rightshore®, our multi-center, client-tailored capability
• The Global Process Model, built on best practices
• Multiple language capabilities and 24/7 support
• Logistics, analytics and optimization technology
• Carbon, energy and sustainability management tools
• Transport management systems
• Advanced planning software and inventory management