World-Class Technical Content Expertise

Bombardier, the world’s third-largest civil aviation manufacturer, turned to Capgemini’s technology, consulting and outsourcing expertise to implement world-class technical content management.

To achieve this goal, we assembled a highly skilled team of technical content management professionals with a wealth of technical experience in engineering, manufacturing and design. These professionals drew on their subject matter expertise and ability to present complex information clearly and concisely to help Bombardier achieve excellence in customer satisfaction.

Consistent Content across Your Publication Portfolio

We deliver technical content management services that help you improve customer service and yield operational cost savings. Our solutions are designed to enhance the performance and ROI of technical content management outsourcing and strengthen your competitive advantage. Our offer covers:

• Technical writing and illustration
• Web publishing
• Interactive electronic manuals
• Technical content management systems support
• Parts design, CAD/CAM

We can deliver technical documents in all industry-standard formats, including PDF, HTML, XML and SGML and across a wide range of publication types, compliant with ATA and other stringent standards.

A Cost-Effective, Comprehensive Approach to Content Production

Capgemini’s approach to technical documentation is based on instrumented processes, and goes beyond corporate and regulatory compliance.

We believe that technical writing should complement and enhance product offerings with comprehensive, consistent information. We work with you from the beginning to produce content that is cost effective and aligned with your customers’ needs.