- Services & Solutions
- By Business Need
- Infrastructure Transformation Services
- Cloud Computing
- Business Process Management
- Business Technology
- Transforming the IT Function
- Cost Optimization
- Risk Management & Compliance
- Corporate Responsibility and Sustainability
- Merger & Acquisition
- Global Sourcing and Industrialization
- Finance Transformation
- Supply Chain Management
- Human Capital Management
- Customer Interaction
- By Industry
- Consulting Services
- Outsourcing Services
- Technology Services
- Local Professional Services
- Application Services
- BUSINESS PROCESS OUTSOURCING
- BUSINESS INFORMATION MANAGEMENT
- BUSINESS PROCESS MANAGEMENT
- MOBILE SOLUTIONS
- SMART ENERGY SERVICES
- TESTING SERVICES
- By Business Need
- Insights & Resources
- News & Events
- About Us
Business Process Outsourcing
Delivering Client Outcomes
Organizations expect more from Business Process Outsourcing (BPO) than low-cost transaction processing.
You expect world-class service delivered from global locations. You need a leader to help you transform. You deserve a partner that understands and responds to your unique needs.
We work alongside you to deliver the outcomes your organization needs. See how we support clients including Coca-Cola Enterprises, ABC Algar Group, and Nokia Siemens Networks.
BPO Outcomes – Client Insights – Stora Enso, Markus Rauramo, Chief Financial Officer
Stora Enso’s Chief Financial Officer Markus Rauramo reduced the process cost within his finance and accounting organization between 30 and 70 percent. Stora Enso is a global paper, packaging and forest products company and the second largest player in this industry across Europe. Their BPO project covered an ERP implementation, process review and harmonization as well as outsourcing of finance and accounting services. Markus Rauramo explains the outcomes in this video.
What We Offer
Finance & Accounting
Streamline finance and accounting processes for smooth and responsive business operations, and transform F&A into a value-adding business function with our Global Process Model (GPM) *.
Procurement
Improve control and compliance, while achieving bottom-line savings, with our leading technology and procurement best practices.
Supply Chain Management
Capgemini combines consulting services with outsourcing solutions to streamline your supply chain operations.
Customer Operations Management
Analyze transactions to improve customer care and operational efficiency simultaneously.
Social Media Management
Manage the opportunities and risks that social media represents with the insights and strategies to improve customer experience.
Management Assurance Services
Meet regulatory requirements consistently and efficiently with sustainable, best-practice processes.
Knowledge Process Outsourcing
Draw on a global network of highly skilled talent with industry-specific expertise.
IBX Procurement Cloud
Increase spend under management and cut savings leakage with our Cloud solution supporting the full procurement process Source-to-Pay.
