Focus on Critical Operational Functions

Capgemini supports key functions such as finance and employee transformation, and workforce management for many retail organizations.

In one case, we helped travel retailer Dufry develop and implement a set of consistent operating procedures across the entire organization. Standardizing processes enabled the retailer to find a common way to work.

We are also collaborating with Dairy Farm to improve finance reporting and control. So far, our business process outsourcing program has helped the retailer save about 55% in finance costs and 20% in procurement costs.

Reduce Costs and Increase Effectiveness

Capgemini helps you optimize your core business by strengthening the processes and technologies that support your retail operations. Our services include:

• Finance transformation
• Human resources consulting
• Workforce management and human resources
• Business process outsourcing

The resulting transformation lowers costs, increases operational effectiveness and enhances customer value.

A Plan to Drive Efficiency and Effectiveness

Capgemini helps retailers take a critical look at their organizational structure to improve efficiency and effectiveness. Our approach focuses on:

• Cross-organizational thinking: adopting models across the organization, including support functions, the supply chain and even the front office, can produce step changes in performance
• Partner collaboration: relationships with external organizations improve effectiveness and provide industry insights
• Outsourcing: third-party provision of IT, HR and finance services is increasingly common. An alternative is the development of service-based models and centers that partner your staff with third parties offering specialist skills and low-cost resources