Healthcare

Our Healthcare Experience

Capgemini has over 25 years' experience as a leading service provider to the healthcare industry. We have collaborated on innovative projects around the world, including:

• Developing a patient contact center for healthcare advice, and implementing architecture and HIE support in country councils across Sweden
• Implementing leadership transformation and information architecture and governance for the NHS in England
• Transforming reimbursement structures and processes towards regulated competition in the Netherlands
• Supporting hospital debit reduction programs in France
• Integrating HR systems and BPO for hospitals in Portugal
• Providing CRM implementation and maintenance support for hospitals in Spain
• Defining Medicaid (MMIS) requirements and providing program management in the US
• Defining Electronic Health Record (EHR) / Health Information Exchange (HIE) architectures for NHS Wales
• Implementing service transformation and operational and system improvements for health insurance payer and commissioning organizations

Innovative Solutions to Improve Healthcare

We help healthcare organizations quickly identify and implement changes that can generate cost savings and lead to improved care results. We offer tailored solutions for:

• Operational transformation: deploying collaborative techniques to gain strategic alignment
• National transformation: designing and introducing regulated competitive models
• Interoperable health information: delivering secure Health Information Exchanges (HIEs), Electronic Health Records (EHRs), and Personal Health Records (PHRs)
• Patient-centric care: providing preventative care services and information services oriented to the individual
• Supply chain management: reducing supply chain costs
• ERP (Enterprise Resource Planning): minimizing operating costs and cycle time, and increasing flexibility and data integrity
• Critical technology services: designing and delivering Service-Oriented Architectures (SOA) and security solutions
• Document management services: developing and implementing world-class document management and storage solutions

Supporting Healthcare Transformation Worldwide

With 1,400 dedicated professionals in over 15 countries, we cover the full scope of strategic, operational and financial issues associated with healthcare. This enables us to help healthcare organizations evolve to meet key challenges:

• Population change: coping with aging populations and increased numbers of chronic conditions
• Integrated approaches for patient care: understanding the patient’s journey and role in his/her own healthcare
• Patient safety: improving clinical decision making and care delivery
• Rising costs: enhancing operational efficiency, asset and cost management, deficit reduction and new financial incentives
• Health Information Technology (HIT): enabling patients to care for themselves, creating new information-based care offerings, implementing innovative solutions for health information exchange and hospital information systems
• Privacy requirements: protecting patient and provider data