A Smart Approach to High-Quality CRM

Capgemini has extensive experience transforming CRM processes in the manufacturing industry. We have worked with manufacturing companies to address a number of key challenges in CRM, including cost pressures, limited resources, data quality, dealer alignment and multi-brand dealers.
We provide innovative and cost-effective CRM solutions, with an international scope of operations and constant attention to your CRM budget.

Our work supporting clients in implementing CRM Shared-Service Centers has enabled us to identify a number of key benefits of CRM transformation:

• More targeted communications
• Increased professionalism
• Faster speed of implementation
• Greater cost-effectiveness

We work with you to define your targeted market position and identify the Customer Experience initiatives to get you there. Our consultants help you implement cost-effective solutions to adapt and transform your Marketing, Sales and Service operations and profitably deliver your target experience.

Customer Experience is at the core of our global solution framework, which presents the business functions we cover and the services we provide.