Our Vision of Operational Excellence

At Capgemini, we view operational effectiveness and efficiency as the key to success in a rapidly evolving market. We have helped leading utilities and oil and gas companies such as EnBW and EDF Energy address a range of market challenges:

• Regulatory and environmental pressures
• High market pressure on the retail sector
• Aging assets and workforce
• Oil price volatility
• Growing cost pressure for support functions
• Economic and financial crisis, combined with reduced customer demand and the impact of fixed costs
• Operating and capital cost reductions
• Oil reserves replacement improvements
• Safety, health, environmental and financial compliance requirements

Improve Operations Efficiency to Free Your Energies

We have identified 5 main business areas where we can significantly improve operations efficiency for utilities:

• Retail optimization: including call center processes, multi-channel policy and organization, meter-to-case and sales processes
• Mobile workforce: from maintenance and emergency scheduling to planning in-depth redesign and third-party management
• Logistics rationalization: overall supply chain analysis
• Fixed assets maintenance and flexibility
• Support functions:covering transactional activities, human resources, management control and financial processes

We focus on the following business areas to improve operations for oil and gas companies:

• Overall operations: operational excellence program assessment to show whether operations are delivering the expected benefits
• Drilling center transformation: we offer enterprise resource planning (ERP) and mobile/disconnected solutions, and implement the drilling accelerator tools
• Oilfield services and midstream: maintenance, operational reliability and asset management
• Business process transformation: sustainable processes to improve the integrity and reliability of petroleum assets
• Supply chain optimization: procurement and sourcing support upstream, and better integration in the downstream value chain
• Microsoft CRM and portals: we leverage our alliance with Microsoft to implement efficient, cost-effective solutions

Capgemini's Operational Excellence Approach

Our approach to operational excellence focuses on 2 core dimensions: process optimization and organization mobilization.

Our experts rely on a proven set of tools and methodologies to rapidly deliver measurable results. This motivates your internal teams and encourages continuous progress (around +20% the first year, then +5% per year on average).

Applying Lean management tools facilitates continuous improvement by fostering a collaborative environment, while also developing individual skills. We incorporate an internal Lean expert cell to guarantee the sustainability of operational improvements and ensure that the entire organization remains dedicated to an objective that is fundamental to company development.