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From Transactional to Strategic BPO: Putting the Evolution in Context – A Special Report from Capgemini and IDCN

Business Process Outsourcing is now a strategic tool for business transformation.

Business Process Outsourcing (BPO) is evolving. A proven approach to cost savings and improved productivity, BPO is now a strategic tool for process and business transformation. A Capgemini Pulse survey, conducted at an IDC Outsourcing Forum, demonstrates that serious buyers of outsourcing services are indeed turning to BPO for its capacity to transform. Both Capgemini and IDC explain why in this co–authored viewpoint.

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