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Business Collaboration in the Utilities Industry: Creating Relationships to Drive Positive Business Results

Focusing on BPO in the Utilities sector.


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  • Published on:
    2005-08-04 11:28 AM

Energy and Utility companies face tremendous challenges—intensifying pressure from regulators, demanding customer expectations, rising SG&A expenses and the mergers and acquisitions wave. Many companies are taking a good, hard look at where they excel, and in turn, where they do not.  As a result, utilities are handing over non-core activities to third parties that can guarantee reliable service with a variable cost structure.

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