Benchmarking the Supply of Online Public Services
Compare performance, identify best practices and promote remedial action to stimulate eGovernment progress.
- File size:
4.27 MB - Published on:
2007-09-20 08:30 AM
This report presents the 7th annual measurement of the progress of online public service delivery across Europe. It features results from the two core measurements of sophistication and fully-online availability of online services, measured across a basket of 20 services assessed from public agencies across 31 countries – the 27 EU Member States, plus Iceland, Norway, Switzerland and Turkey.
This year the measurement system has been enhanced in recognition of the ever-increasing focus on efficient ‘user-centric’ services. We introduce a 5th level of online sophistication – that of personalisation; the extent to which online service is targeted to user needs.
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