Northern European Operator
When one of Northern Europe’s leading telecommunications companies wanted to offer its customers a range of innovative, yet simple, new services it turned to Capgemini to assist with the creation of a ‘Services Center’ to act as an extension of its own organization.
The Challenge
Our client wanted to deploy a rich range of value-added communication services—such as messaging, speech-enabled dialing, caller ID—but with innovation key and existing time-to-service constraints, it was virtually impossible for our client to comply with the roadmaps of traditional solution vendors to meet its demands. Instead, it needed a partner committed to open platforms and architectures, enabled compliance with their business imperatives and had the ability to provide tailored and adaptive solutions.
Capgemini’s Approach
TME’s Service Center approach brought flexibility and speed to the service portfolio of our client by rapidly designing and launching next generation services—including new solutions such as video and unified messaging, wireline SMS, voice self-care portal, voice-activated dialing, and a ring back tone service. Capgemini provided a suite of end-to-end solutions combining components from leading partners, development and integration tools including our own flexible and open software framework, and reusable IT interface libraries. A dedicated team of 60 people from TME’s Value Added Services & Networks Lab in Rennes had the specific skills—from network through user interface to back office—and an ecosystem of networked alliances to meet the requirements of our client’s business and technical stakeholders.
Value Delivered
Capgemini leveraged its in-depth knowledge of our client’s IT environment to enable:
- Shortening of time-to-revenue
- Ability to launch new services quickly and therefore respond better to market demands
- Increased speed to market and optimized cost efficiency
- Ability to bundle next generation services and maintain market reputation as an innovator
- Long-term collaboration with a partner that acts as an extension of its own organization
So successful was our collaboration that we are working with the client on several new projects to deliver next generation services and the dedicated team in Rennes continues to serve the client around the clock.
