GCI
GCI, General Communication, Inc., is Alaska's largest competitive local exchange carrier (CLEC), providing high speed data, cable television and wireline voice services.
- Industry
- Telecom, Media & Entertainment
- Country
- US
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2005-03-28 10:16 PM
The Challenge
GCI needed to overhaul most all of its systems when it decided to transfer its customers from analog phone service to Digital Local Phone Service (DLPS) in order to avoid loop rental charges, while taking control of the customer experience. The Company gave itself 9 months to make a seamless transition of systems in order to begin this process.
Capgemini Approach
GCI turned to Capgemini to help develop the plan and migrate its systems during this tight timeframe. In a truly collaborative spirit, the two companies worked together from the start, first holding an ASE with a cross-section of staff from each organization. From that point on, both teams worked in tandem to implement changes across almost all of GCI’s OSS and BSS systems. In fact, 22 of GCI’s 30 business systems were impacted during this process.
Value Delivered
On time and within budget, the team was able to complete the overhauling process which enabled GCI to move thousands of customers to the new digital service within the first seven months of going live.
