European MVNE
One of the key elements for the success of today’s MVNO is the quality of the technical platform supporting its business. A leading European MVNE, which provided such services to MVNOs, needed Capgemini’s help to make its operations more flexible to its customers’ demands.
The Challenge
A European MVNE supporting several European MVNOs in different segments—such as frequent travellers, local communities, media, etc.—was limited by the functionalities of its existing IT management solution. In particular it needed a more flexible solution for CRM to manage requests from MVNOs in different segments through the same engine, while respecting the separate rules and sensitivity of each customer’s data.
Capgemini Approach
Capgemini designed a solution based on Epiphany—a flexible package that enabled the addition of CRM-specific process management tools and was based on Java technology. In just 5 months the Capgemini team customized and integrated the new software into the client’s global IT environment, ensuring it was compatible with and fully linked to its existing billing and provisioning tools.
Value Delivered
Our client can now service more MVNOs owing to its greater flexibility in managing different offers and requests. The high quality of the solution is also key to the positive relationship between each MVNO and its final end users. Capgemini enabled its client to increase its CRM effectiveness because the new system could manage more requests to a higher standard.
