Domino Foods Discovers the Outsourcing Difference
By skilling-up with Capgemini, Domino Foods tapped into the technical and industry expertise that could rapidly unlock the potential of its technology investment.
- Industry
- Consumer Products
- Country
- US
- Alliance partner
- SAP
- Solution
- Application Outsourcing
- Rightshore®
- SAP
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2007-08-06 12:59 PM
“Ask anyone who has outsourced their IT services and systems. Integrating and managing a portfolio of suppliers leaves the door open to a whole host of problems. As a single-source provider with a highly integrated suite of services, Capgemini offers the accountability and clarity necessary to deliver superior results.”
Don Whittington, CIO, Domino Foods, Inc.
The Situation
Domino Foods, Inc. is one of the largest sugar marketers in the U.S. today, offering a full line of products under the Domino®, C&H®, Redpath® and Florida Crystals® brands.
When Domino Foods and Florida Crystals Corporation (FCC)—which had acquired an interest in Domino—implemented SAP® as their core transaction system for an array of functions from HR to plant maintenance, a whole new set of challenges emerged. But did the lack of internal SAP expertise mean their IT organizations would have to acquire and retain an in-house staff fluent in SAP?
Definitely not. There was an alternative to the daunting and costly task of skilling-up in-house resources within record time.
The Solution
Domino Foods and FCC instead worked with Capgemini and tapped into the technical and industry expertise that could rapidly unlock the potential of their technology investment. By outsourcing application maintenance and support and infrastructure management, Domino Foods put in place resources that could flexibly respond to the fluctuating demands of personnel and hardware support, as well as to fast-moving development initiatives and business requirements.
As an SAP Certified hosting partner, Capgemini continues to provide maintenance, support, training and hosting for Domino Foods’ and FCC’s core transaction systems. The application is hosted at Capgemini’s data center facility where 24-hour system monitoring, complemented by a disaster recovery plan, provides the highest level of security.
The Result
As a result of this approach, Domino Foods and FCC have created business processes that support unique business operating requirements and enhance customer service, sales and marketing functions. They have also realized self-service access to shipping and billing information, and have reduced operating costs, improved service levels, increased operational capabilities and maximized ROI. The approach also enabled a low-cost technology structure, while leveraging a world-class SAP infrastructure and support operation.
“The outsourcing of our IT infrastructure and outsourcing management has allowed us to concentrate on our core competencies. And in a heated-up marketplace where every advantage counts, the ability to focus on what’s key makes all the difference.”
Don Whittington, CIO, Domino Foods, Inc.
