Success Stories
Dufry
Capgemini helps travel retailer develop and implement a new set of consistent operating procedures across their entire organization.
X5 Retail Group
Capgemini helps Russian food retailer X5 achieve a smooth integration toward a "single business" following the merger of two independent companies.
Wickes
Capgemini maintained the core IT systems for home-improvement retailer Wickes during construction of the parent company’s new data centres. Assistance was also provided with training of new staff ahead of the relocation.
Albert Heijn
Capgemini helps supermarket chain improve supply chain through responsiveness to customer behavior, high level of automation and cost control
Schuitema N.V.
Project "Fresh Link" demonstrates that the use of RFID within the retail supply chain can get fresher produce to the consumer faster
Matalan
Transformative desktop services bridge the gap between the needs of the organization and end-users.
Albert Heijn
Retailer Albert Heijn collaborated with Capgemini, SRC and Microsoft on an automated data management solution designed to improve data accuracy as a critical step to realize full benefits of Global Data Synchronization.
Bashas’
Capgemini collaborates with a leading Arizona grocery retailer to refine its business model, resulting in reduced costs and risks, and enhanced customer satisfaction
O2 Ireland
O2 Ireland and Capgemini work together to realize benefits of best-of-breed real-time marketing solutions.
Vendex KBB IT Services
Vendex KBB IT Services and Capgemini collaborate to pilot Microsoft Visual Studio 2005 Team System
Dairy Farm International
BPO yields savings of about 55% and 20% respectively on finance and procurement costs
Rautakirja
Capgemini worked with Finland-based Rautakirja Oy’s Kiosk Operations (R-Kioski) division to implement a POS solution designed to improve customer service, enable the sale of new types of products and enhance supply chain operations.
Smiths News
Consulting and technology skills from Capgemini, coupled to collaboration with IBM and SAP, boosts agility, responsiveness and customer service.
Vodafone UK plc
Decommissioning 5 legacy systems in 12 months by deploying new EPoS systems, Vodafone was the first retailer in its sector to have new Chip & Pin technology in all stores.
Matalan
A complete revamp of in-store technology featuring a customized electronic point-of-sale system has helped leading UK retailer Matalan provide better customer service and faster checkout times.
Meijer
Retail Transformation Drives Cost Reduction at Meijer
Somerfield
The Capgemini ERS team helped Somerfield identify a number of potential future store initiatives, focused particularly around the customer experience and staff efficiency in the store.
Virgin Trains
Britain's Virgin Trains needed to improve the cost effectiveness of its customer sales centres while maintaining the quality of the customer experience.
