Retail Transformation
Capgemini and SAP help you stay competitive
Download as PDFThe world of retail is fickle at best. Once dominant in their space, many established retailers, from fashion apparel and department store chains to grocery chains in the U.S. are being challenged by shifting consumer and market trends that have been years in the making.
In the fashion segment, discounters have brought price pressure and high-quality private label brands, while luxury department stores that provide a superior experience coupled with exclusive merchandise have prospered. And a new breed of specialty apparel retailer has emerged that focuses on a specific customer segment, leveraging tactics such as limited runs of merchandise to guarantee regular customer visits.
Grocery stores have faced a similar fate in the past. For example, where Whole Foods took the customer-focused approach, Wal-Mart and Target applied price pressure, and as a result, a wave of consolidation and closings ensued.
For both of these scenarios, Capgemini has been selected by clients as the business partner of choice for a retail transformation that will drive a return to competitiveness.
