Service Integration and Management – An Idea Whose Time Has Come

| Report

SIAM – a Third Alternative

As enterprises seek to optimize the services and relationship portfolio, they also need to address the underlying service management issues.
Enterprises with complex portfolios are at risk of riding a never-ending oscillation of sole source at one end of the swing, and fragmented portfolios at the other. While the demand for services is likely to keep growing, enterprises will be challenged – not only in curbing management costs, but also in meeting expectations around flexibility and agility.