Netonomy and Cap Gemini Ernst & Young sign worldwide partnership to focus on self-service e-care solutions for 3G operators
9 March 2001
Netonomy, the leader in e-Care and e-Commerce solutions for wireless communications service providers and Telecom Media Networks an industry practice of Cap Gemini Ernst & Young, one of the largest management and IT consulting firms in the world, have signed a global partnership agreement.The partnership builds on the informal working relationship already established by the two companies and enables Telecom Media Networks to integrate the MyNetonomy application into its e-Care and e-Commerce solutions for telecommunications service providers.
Netonomy is working with Telecom Media Networks to establish best practice in delivering e-Care and e-Commerce solutions, particularly in the 3G environment. True 3G service can only be fulfilled by the self-service model, as the number of customer interactions will be significantly increased, making the traditional customer service and support operations via the call centre prohibitively expensive and slow. Experts say customer contacts will increase 10 fold, which call centres will be unable to support.
The MyNetonomy solution enables service providers to increase revenue, improve customer service and reduce churn and operating costs. It is a key component in a customer care program for communications service providers and is already being adopted by some of Telecom Media Networks current clients.
Alexandre Haeffner, Chief Executive Officer of Cap Gemini Ernst & Young Telecom Media Networks said: “We have established a good working team to offer communications service providers effective self-CRM strategy and solutions that will enable them to transform their business in a short timeframe. This alliance allows us to provide industry-leading self-care and self-CRM solutions to our joint telecom service provider customer base. ”
John Ball, Chief Executive Officer of Netonomy, said: “If service providers are to survive in the 3G world, they must adopt the self-service route. Otherwise, they simply will not be able to cope with the increased number of customer interactions that 3G demands. The combination of Netonomy and Telecom Media Networks, with their expertise in self-service CRM for telcos will enable 3G operators to win in this new competitive environment.” About Netonomy
Netonomy is the market leader in self-service e-Care and e-Commerce solutions for innovative communications service providers. The MyNetonomy™ solution, built specifically for the global communications market, enables service providers to increase revenues, improve customer service, and reduce both operating costs and subscriber churn. Designed to work alongside costly call centers and act as a complementary service channel, the Netonomy solution enables communications service providers to establish a personalized customer portal, allowing direct access to the service provider, any time, anywhere, via any device.
With dual headquarters in Boston and Paris, and sales offices in London and Rotterdam, Netonomy partners with industry leading systems integrators, management consultants and other providers of telco-specific application software to produce complete solutions for the telecommunications sector
About Cap Gemini Ernst &Young
Cap Gemini Ernst & Young is one of the largest management and IT consulting firms in the world. The company offers management and IT consulting services, systems integration, and technology development, design and outsourcing capabilities on a global scale to help traditional businesses and “dot companies” continue to implement growth strategies and leverage technology in the new economy. The organization employs more than 59,000 people worldwide and reports global provisional revenues of about 8.5 billion euros (2000 pro forma).
More information about individual service lines, offices and research is available at www.cgey.com.
Telecom Media Networks
Telecom Media Networks is the industry practice of Cap Gemini Ernst & Young that focuses on the consulting needs of communications service providers worldwide.
More information is available on www.cgey.com/tmn
