National Trust Awards Flagship CRM Project to Cap Gemini Ernst & Young
9 April 2003
The National Trust, Europe’s largest conservation charity, has awarded a £multi-million contract to Cap Gemini Ernst & Young UK plc to design, build and implement a new customer relationship management (CRM) system aimed at further improving services offered to the organisation’s membership of more than three million people. It is the largest IT contract ever placed by the National Trust in its 108-year history.The new system will enable the National Trust to better understand their supporters’ changing needs and preferences, and to match and personalise its services to individual needs. It will also harmonise the many services the trust offers to the public.
Under the contract, which was won against bids from other leading multinationals, Cap Gemini Ernst & Young will also manage the new system, including both applications software and the IT architecture upon which it runs, for an initial period of seven years.
Anne Dixon, Director of Customer Services at the National Trust, said: ‘The continued strong expansion in our membership, which has grown by more than a million over the last decade, now makes it essential for us to apply state-of-the-art CRM techniques, and I am delighted that Cap Gemini Ernst & Young will be working with us on this flagship project.’
She added that Cap Gemini Ernst & Young was selected on the strength of its proven track record in delivering mission-critical CRM projects on time and in budget, its well thought-out recommendations and its cost-efficient proposals.
Kieron Brennan, UK Vice-President of Cap Gemini Ernst & Young, said: ‘This contract is plainly one of the highest profile CRM projects ever seen in the UK and I am naturally delighted to have won it, particularly as it brings into play so many of our core capabilities - including strategic consultancy, change management, technology integration, data migration, IT outsourcing and of course CRM - as well as a number of our key global alliance partners, including Oracle, Sun, HP Compaq and Vertex.’
The new system is scheduled for completion in the first quarter of 2004.
-ENDS-
Notes to Editors
The Cap Gemini Ernst & Young Group is one of the world’s largest
providers of Consulting, Technology and Outsourcing services. The
company helps businesses implement growth strategies and leverage
technology. The organisation employs approximately 52,700 people
worldwide and reported 2002 global revenues of 7,04 billion euros.
More information about individual service lines, offices and research is available at www.capgemini.com
UK Press Office Contact
Emma Giles UK Media Relations Manager
Tel: 0870 904 5814
Emma.giles@cgey.com
