Capgemini wins Banker Technology Award 2006
Capgemini receives the Customer Experience Award for outstanding Customer Relationship Management (CRM) achievement at Czech bank.
13 June 2006
Capgemini has been recognized by The Banker magazine for its involvement in a successful Customer Relationship Management (CRM) project for the Czech Republic’s leading retail bank, Česká spořitelna.
The project involved a major program of business and IT transformation, aiming to place customer experience at the center of the bank’s strategy and operations. In addition, Capgemini also improved processes and technology for the daily work of some 8,000 personnel at the bank’s 650 branches.
“Capgemini showed a remarkable set of integration talents in pulling together this CRM solution, with components from several vendors and representing the largest investment in IT and business transformation the bank has ever made,” stated The Banker’s Technology Award panel.
Working in collaboration with Siebel, Oracle, EMC and HP, Capgemini assembled and implemented a range of technology solutions to provide this comprehensive CRM system.
“The holistic strategy, taking into account both operational and technology changes, appears to have paid off, giving clear advantages that translate into increased profitability, brand awareness and reduced call answering times for customer service,” the Technology Award panel added.
The Banker Technology awards are independently judged by global financial-industry leaders and recognize best-in-class innovations and successful solutions to business or technology issues.
The award ceremony was held on the 8 June 2006 at the Sheraton Park Lane Hotel, London.
