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1. All-Channel Experience Transformation Journey

   Media & Analysts

   Your Customer's All-Channel Experience: How to create "Moments of Truth" to Drive Customer Loyalty.

2. Public Services Online: 'Digital by Default or by Detour?'

   Media & Analysts

   eGovernment Benchmark 2012: Assessing User Centric eGovernment performance in Europe.

3. Infographic: Public Services Online Does Europe Meet its Citizens’ Expectations

   Media & Analysts

   Infographic: Public Services Online. Does Europe Meet its Citizens’ Expectations

4. All-Channel Experience: Digital Product Data

   Media & Analysts

   How to enhance the online shopper experience with improved digital product data

5. All-Channel Experience: Engaging with Technology- Enabled Shoppers In-Store

   Media & Analysts

   How new in-store digital tools can drive value for shoppers and retailers